Interactive Customer Experience (ICX) Summit News & Media
ICX Summit: Customer feedback paramount to brands' success
by Mandy Wolf Detwiler — Editor, Networld Media Group
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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ICX Summit: Future of retail with Steven King
by Daniel Brown — Editor, Networld Media Group
Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…
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Balancing the human touch with AI — a Q and A with Marbue Brown
by Daniel Brown — Editor, Networld Media Group
Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…
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How White Castle, Clutch Coffee fixing drive-thru issues
by Daniel Brown — Editor, Networld Media Group
With emerging technologies, including AI, changing the look and feel of the drive-thru experience, operators are future-proofing their operations
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Should restaurants enter the Metaverse?
by cooper, Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.
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How to cut costs with delivery
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Third party delivery got big during COVID-19 but can also cost restaurants a lot. How can restaurants save money?
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How Dave's Hot Chicken wins with authenticity
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte…
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Interactive Customer Experience Summit panel to discuss common drive-thru issues
August 30, 2023
As the food service industry navigates a landscape increasingly defined by speed and convenience, a panel session at the Interactive Customer Experience…
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Dave's Hot Chicken cofounder, president keynoting Interactive Customer Experience Summit
August 30, 2023
Attendees of the Interactive Customer Experience Summit will hear how Dave's Hot Chicken, which was born in 2018 but topped the 2023 Fast Casual Top 100 Movers…
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Kendra Scott, Farmer's Fridge, Bluestone Lane execs discuss technology, training at ICX Summit
August 14, 2023
Tech-savvy customers expect a seamless experience, no matter how they interact with your company, which means employees must have the tools and training they…
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ICXA to honor Elevate winners at 7th annual summit
by Alicia Lavay — Executive Director, ICX Association
The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…
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ICXA announces 2023 Elevate Awards
by Alicia Lavay — Executive Director, ICX Association
Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little…
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ICX Summit celebrates 7th year with September event
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.
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ICX Association names award winners in interactive customer experience
by David Drain
The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize…
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