Business lessons from the late founder of Chick-fil-A

by Alicia Kelso — Editor, QSRWeb.com

Cathy believed the key to success was 'taking care of the customer' and treating each of them like the most important person in the world.

What are Any’tizers, Tanglers, Frisnacks or Wrappetizers?

by Darrel Suderman — President, Food Technical Consulting

Restaurants can sell snacks at premium profit margins and can be more exciting for guests than the traditional core menu.

Taco Bell testing a taco biscuit for breakfast menu

September 5, 2014

Taco Bell announced today it is testing new offerings for its fledgling breakfast menu.

Cousins Subs collecting donations for food bank

September 5, 2014

To mark Hunger Action Month in September, Cousins Subs has partnered with St. Mary's Food Bank Alliance of Phoenix for the second consecutive year.

Restaurant operators invited to enter original recipe contest

September 5, 2014

Reser’s Fine Foods Foodservice Division is inviting restaurant operators nationwide to enter an original recipe using a Reser’s product.

Pollo Tropical offering freebies for chicken fans

September 5, 2014

National Chicken Lover’s Day is Sept. 15 and Pollo Tropical is celebrating with a free meal between 2 to 7 p.m. for guests who dress like a chicken and cluck…

Baskin-Robbins launches cake campaign to benefit children’s foundation

September 5, 2014

Baskin-Robbins has launched its "Cakes for the Community" campaign, a month-long fundraiser for The Hospital for Sick Children (SickKids) in Toronto.

Subway spotlights fans for 50th anniversary promotion

September 5, 2014

Mediterranean Brands introduces non-GMO-verified products

September 5, 2014

Mediterranean Brands has announced that two of its products, Falafel Crisps and Falafel Scoop and Go, have gained Non-GMO Project Verification.

El Pollo Loco finds footing in 'QSR-plus' position

September 5, 2014

El Pollo Loco announced its second quarter results this week, its first report since public trading began in July. The report included a systemwide sales bump…

McDonald’s ‘I’m Lovin’ It’ architect leaving company

September 5, 2014

McDonald’s chief creative officer, Marlena Peleo-Lazar, is leaving the company after 14 years. According to Crain’s Chicago Business, Peleo-Lazar has been a…

Delphi to launch drive-thru speed of service optimization solution

September 5, 2014

Delphi Display Systems Inc. will unveil two new technologies specifically geared toward the QSR industry at FSTEC later this month in New Orleans.

Using big data to get a big mobile strategy in place

Operators can now collect valuable information about their customers, find micro segments, create predictive analytics, and pass that value on.

Striking QSR employees plan to bring minimum wage protests on global tour

September 4, 2014

Dozens of arrests have been made today in various cities across the country, as workers continue to walk off their jobs in demand of higher wages.

More part-time work? Training younger workers to expect less

by Jason Hamilton — VP of Marketing, Snagajob

A majority of younger job seekers say having a flexible work schedule is most attractive characteristic of a company.

Taco John's intros Mexican Donut Bites

September 4, 2014

Taco John's has added Mexican Donut Bites to the menu, per the request of its customers.

Del Taco adds three made-to-order bowls to menu

September 4, 2014

Del Taco has added three new Fresca Bowls to the menu.

Marble Slab, MaggieMoo's launch customer rewards app

September 4, 2014

Marble Slab Creamery and MaggieMoo's Ice Cream & Treatery announced the launch of a new app, Slab Happy. The app is free and offers customers rewards such…

Dairy Queen spotlights apple and pumpkin pie flavors

September 4, 2014

Dairy Queen has introduced the new Apple Pie Blizzard Treat as its September Blizzard of the Month, as well as the return of the Pumpkin Pie Blizzard Treat.

Jack in the Box names Denny’s exec as president

September 4, 2014

Jack in the Box Inc. today announced that Frances Allen will join the company as president of the Jack in the Box restaurant brand, effective Oct. 27.