Merchandising company earns Subway's customer service award

August 21, 2013

Full-service merchandising company, Pro Pacific Uniforms, was presented with Subway restaurant chain's Excellence in Customer Service Award. The award, which…

Cold Stone Creamery's parent company acquired by Canadian family

August 21, 2013

The Serruya family today announced that it has acquired a controlling interest in Kahala Corp., franchisor of numerous quick service brands including Cold…

Krispy Kreme turns to Pinterest for product announcement

August 21, 2013

Krispy Kreme took to social media Tuesday to hint about its upcoming fall lineup. The company posted a teaser on its Facebook page that said: "Psssst... Want a…

Del Taco adding five new multi-unit markets

August 21, 2013

Seven new franchise groups have committed to developing 39 new Del Taco restaurants across the country, including Central California, Colorado, Georgia, New…

The Top 10 Trendsetting Executives in QSR (2013)

Who are the biggest trendsetters in QSR in 2013?

Presented by QSRweb.com

Keep Your Restaurant Running When Your Network Goes Down

With restaurant operators increasingly dependent on the Internet to run their businesses, having a way to cope with network outages is critical.

Menu labeling and the fight against obesity

by Betsy Craig — pres, menutrinfo.com

How can diners make responsible, healthy choices when they don't have the information they need?

Arby's focus turns to operational efficiencies

by Alicia Kelso — Editor, QSRWeb.com

The company's SVP of Operations said value is on trend and Arby's will embrace this with a new Snack and Save Menu rolling out in the fall.

Tim Hortons' crowdsourced donut winner: Tortoise Torte

August 20, 2013

From 63,000 fan submissions, the Tortoise Torte emerged as the winner of Tim Hortons' Duelling Donuts contest. The donut was created by Scarborough, Ontario's…

Rita's selects Subway exec as new CEO

August 20, 2013

Rita's Italian Ice announced the appointment of two key senior executives to support the brand's next phase of growth. Jeff Moody, a 30-year quick-service…

Quiznos signs development agreement for Nicaragua

August 20, 2013

QSR International has signed a three-unit Quiznos development agreement for the country of Nicaragua with Industria de Comida Rápida S.A., managed by Bergman…

Carl's Jr., Hardee's spice things up with Frank's RedHot Sauce

August 20, 2013

To kick off football season, Carl's Jr. and Hardee's have launched new menu items featuring the flavor of spicy Buffalo wings. The Buffalo Blue Cheese Burgers…

FroZenYo plants flag in Beantown

August 20, 2013

Washington, D.C.-based FroZenYo has made its debut in Boston's Downtown Crossing.

Good Times adds Bad Daddy's sites

August 20, 2013

Good Times Restaurants Inc. announced that through its wholly owned subsidiary, BD of Colorado LLC, it has signed the first two of several Bad Daddy's Burger…

Restaurant Association's Educational Foundation names new VP

August 20, 2013

The National Restaurant Association Educational Foundation (NRAEF) announced that Steven Kramer has been named vice president of Communications. Kramer brings…

Wendy's #PretzelLoveSongs one of brand's most successful campaigns

August 20, 2013

Multi-platinum recording artist and television personality Nick Lachey is featured in Wendy's final video of its #PretzelLoveSongs digital campaign, now…

Mobile marketing not a tech toy, it’s the height of CRM

by Jitendra Gupta — Mobile CRM Director, Punchh

Many of us at Punchh once worked at Siebel Systems, a pioneer in the Customer Relationship Management market. Convincing large enterprises like banks and…

Technomic: Cravings, value and better burgers driving burger consumption in Canada

August 20, 2013

According to new research from Technomic, the overwhelming majority of Canadian consumers (89 percent) eat burgers once a month or more often — and cravings…

TrustYou.com expands into restaurant space

August 20, 2013

TrustYou, an online reputation management site specializing in the hospitality industry, has expanded into the restaurant space. Bringing its 360-degree…

Bringing the thunder to customer service

by Alicia Kelso — Editor, QSRWeb.com

Speaker points to Chick-fil-A's culture and training as a case study on how to differentiate from other brands.