Q&A: The evolution of online ordering

NetWaiter's co-founder discusses how online ordering has changed from a convenient operational tool to a marketing asset.

Five tech tools to help treat every customer like a VIP

by Duessa Holscher — marketing, Granbury Restaurant Solutions

Most technologies can help you give exceptional customer service without extraordinary effort.

Dairy Queen rolls out holiday treats

November 16, 2012

The Dairy Queen system will feature holiday-themed candy cane treats throughout December, including the Candy Cane Chill Blizzard Treat, as well as Candy Cane…

Tim Hortons Café & Bake Shop debuts holiday menu

November 16, 2012

Tim Hortons Cafe & Bake Shop has unveiled its special edition holiday-themed beverages and baked goods. The bakery cafe chain's limited edition flavors…

Burger King, Pepsi launch soccer promo in Latin America

November 16, 2012

Burger King Worldwide announced a partnership with La Liga BBVA, the top professional division of the Spanish football league, and Pepsi to launch a promotion…

Taco Cabana sells New Mexico units to franchisee

November 16, 2012

Taco Cabana, a subsidiary of Fiesta Restaurant Group Inc., has sold its two company-owned Albuquerque, N.M., locations to its local franchisee Mel Sloan.

Arby's stokes 'sandwich war' fire

November 16, 2012

Arby's has added a new component to its ad campaign featuring New York City police detective Bo Dietl.

Study finds high customer support for nutritional disclosure at restaurants

November 16, 2012

Many chains, including Starbucks, Panera and McDonald's, have already begun posting nutritional information on their menus, well ahead of the Affordable Care…

Are political statements tarnishing the restaurant industry’s reputation?

by Alicia Kelso — Editor, QSRWeb.com

Following statements against Obamacare, brands’ social media conversations are no longer about the food.

ShopKeep iPad POS system enters the QSR market

November 15, 2012

ShopKeep POS has announced its entry into the quick-serve market with full kitchen printing capabilities.

Burger King expands home delivery service to Texas

November 15, 2012

Less than a month after extending its home delivery service to select Florida markets, Burger King has announced that it will also now be delivering to the…

McDonald's USA names new president

November 15, 2012

Jan Fields, president of McDonald's USA, announced she is leaving the company after more than 35 years. Her last day is Dec. 1.

Green Burrito adds chicken taquitos to snack lineup

November 15, 2012

Green Burritos at co-branded Carl's Jr. restaurants are now featuring new chicken taquitos. The Mexican dish features charbroiled chicken rolled into a…

GrubHub introduces food delivery tracking platform

November 15, 2012

GrubHub, an online and mobile food ordering service, has unveiled the beta release of Track Your Grub, a new set of features that provide GrubHub diners with…

Dunkin' Donuts adding 10 units in Michigan

November 15, 2012

Just one day after announcing a multiunit agreement in the Wisconsin market, Dunkin' Donuts has also signed a multiunit development agreement for 10 new units…

QSR technology provider EMN8 wins Best in Biz award

November 15, 2012

EMN8 Inc., a provider of transactional engagement platforms across mobile, online, kiosk and call center for the quick-service restaurant industry, has been…

Seattle's Best unveils drive-thru store model

November 15, 2012

Seattle's Best Coffee, part of Starbucks Corporation, has introduced a new store design that features drive-thru and walk-up only.

Study: Measuring social media word of mouth drives restaurant traffic

November 15, 2012

Most restaurant operators believe 70 percent of customer traffic comes through word of mouth, and a majority of them use social media as the vehicle. But…

Restaurants adapting Facebook ordering integration

by Alicia Kelso — Editor, QSRWeb.com

Nearly 100 percent of restaurant brands will be on Facebook within the next two years.

GE Capital launches restaurant finance Web tool

November 14, 2012

GE Capital, Franchise Finance (GEFF) is rolling out a new Web tool, GE SmartChart, to its customers across the U.S. The tool was introduced at this week's…