Customer service improvements lead to 8.5 percent sales gain at Captain D's

June 26, 2012

Captain D's rejuvenation efforts have continued through the second quarter of 2012. The 527-unit chain has reported an 8.5 percent same-store sales increase at…

Canadian court orders Dunkin' Donuts to pay $16.4M in franchisee suit

June 26, 2012

After a legal proceeding that lasted nine years, the Superior Court of Québec's Justice Daniel H. Tingley ordered Dunkin' Brands Canada Ltd. to pay plaintiffs…

Meal credits

by Rick Casmass — VP Marketing, Valiant

Many restaurant owners who offer free meals to their employees are unaware that they are entitled to a minimum wage meal credit for each employee.

McDonald's flagship Olympic restaurant

McDonald's has shared an advanced preview of its flagship Olympic Park restaurant for the London 2012 Olympic and Paralympic Games, which is the largest…

McDonald's Olympics restaurants

McDonald's offered a sneak peak of its four Olympics venue restaurants a month ahead of the London Games.

Commentary: McDonald's Skinner retiring with strong legacy in place

by Alicia Kelso — Editor, QSRWeb.com

CEO's list of accomplishments includes reimaged restaurants, McCafé launch.

Burger King Latin America launches Amazing Spider-Man promotions

June 25, 2012

Ahead of this summer's release of "The Amazing Spider-Man" movie, Burger King restaurants in Latin America and the Caribbean will pick up collectible items…

Top trends listed from National Restaurant Association Show

June 25, 2012

The 93rd Annual National Restaurant Association Restaurant, Hotel-Motel Show and 5th annual International Wine, Spirits & Beer Event, held in May…

McDonald's spices up Chicken McBites

June 25, 2012

McDonald's has turned up the heat with its new, limited-time Spicy Chicken McBites. The poppable pieces of white chicken breast include a balance of heat and…

Carl's Jr., Hardee's hosting Spider-Man costume promotion

June 25, 2012

Comic book legend Stan Lee created Spider-Man 50 years ago and now he's helping spread the word about the Spider-Man Eats Free promotion at Carl's Jr. and…

Council of Chain Restaurants launches health care law microsite

June 25, 2012

In an effort to consolidate and communicate the National Retail Federation and National Council of Chain Restaurants' position on the health care law, the two…

Edible Arrangements receives investment for global expansion

June 25, 2012

Edible Arrangements has received a capital investment from Catterton Partners that will be used to support the expansion of the brand globally. Terms of the…

Popeyes teams up with Zatarain's for butterfly shrimp promo

June 22, 2012

Popeyes Louisiana Kitchen, a division of AFC Enterprises Inc., has partnered with another traditional New Orleans brand for the launch of its new Zatarain's…

Customer feedback provides key for location-specific improvements

By reading and understanding credible mentions online and translating it into location-specific data, restaurant executives can understand the real issues that…

McDonald’s reminds us that food photography is an art, and transparency is in

by Alicia Kelso — Editor, QSRWeb.com

Transparency is a big deal in the age of immediacy and social networking, and the company answered a tricky question with refreshing honesty.

Dairy Queen to plant flag in New York City

June 22, 2012

Dairy Queen's 6,200 units are located in 20 countries around the world, but the brand doesn't exist in New York City. That is soon set to change.

McDonald's unveils eco-friendly uniforms for Olympics

June 22, 2012

McDonald's has unveiled its employee uniforms for the London Summer Olympic Games – the company's first sustainable uniforms.

Auntie Anne's, Cinnabon debut in Jamaica

June 22, 2012

Tourists traveling through the Sangster International Airport in Montego Bay, Jamaica, can now enjoy Cinnabon cinnamon rolls and Auntie Anne's hand-rolled soft…

NRA partners with Canadian association to launch sustainability program

June 22, 2012

The National Restaurant Association has announced its partnership with the Canadian Restaurant and Foodservices Association (CRFA) to launch a Canadian version…

Feds charge a suspected major cyber thief

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

Everyone in retail can breathe a little easier today knowing that federal authorities have charged David Benjamin Schrooten, or as he is known in cyber space…