Are you delighting your customers?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

The growth in our industry is just mind-boggling when you think about it. According to the NRF, you and I now spend 49 cents of every food dollar on dining…

People Report, Black Box Intelligence form foodservice joint venture

August 18, 2011

Black Box Intelligence LLC, Consumer Edge Research LLC, GuestMetrics LLC and People Report have announced the formation of a joint venture that will capture…

Dunkin' Donuts supporting Jimmy Fund for 13th year

August 18, 2011

Dunkin' Donuts has signed on to support the Dana-Farber Cancer Institute's Jimmy Fund, raising money to increase the chances of survival among cancer patients.

Burger King UK names new AOR

August 18, 2011

Burger King UK has chosen CHI & Partners as its new advertising agency after a 5-month pitch.

Panda Express sued for Civil Rights violations

August 18, 2011

The U.S. Equal Employment Commission has brought a lawsuit against a Panda Express in San Jose, Calif., on behalf of a handful of Latino employees who claimed…

EVOS co-founder discusses being healthy before it was trendy

by Alicia Kelso — Editor, QSRWeb.com

Burger joint eyeing expansion through nontraditional units.

Dining decisions are difficult

by Barry Klein — Marketing Directo, Go Roma

Having a personal conversation with your customers helps you find out why they're there and how to get them to come back.

Popeyes' parent company names international COO

August 17, 2011

AFC Enterprises Inc., the franchisor and operator of Popeyes restaurants, has named Andrew G. Skehan as chief operating officer, International of its Popeyes…

Yum! Brands donates $1 million for African hunger relief

August 17, 2011

Yum! Brands, parent of KFC, Pizza Hut and Taco Bell, announced that it is directing the first $1 million from its World Hunger Relief global effort to provide…

Dunkin' Brands adds to board of directors

August 17, 2011

Dunkin' Brands Group Inc., parent company of Dunkin' Donuts and Baskin-Robbins, has appointed Michael F. Hines to the company's board of directors. Hines will…

Popeyes Q2 revenue up, profits down

by Alicia Kelso — Editor, QSRWeb.com

August 17, 2011

Popeyes' franchisor AFC Enterprises reported second quarter earnings this morning, which included a drop in net income to $5.5 million from $6.8 million in Q…

Mom-and-pop shops targeted by cyber thieves

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

A Wall Street Journal article, Hackers Shift Attacks to Small Firms, has many more people paying attention to security issues, and for those of us in the…

Burglary prevention tips

Restaurant owners face many assaults on their businesses. The perpetual rise of commodity prices, unexplained inventory shortages, labor issues, and the…

Gluten-free isn’t trendy

by Betsy Craig — pres, menutrinfo.com

At least once a week I get asked "How long do you think this Gluten-Free fad will be around?" It is an interesting question in that many wish it would just go…

McDonald's Europe boss leaves for pizza concept

August 16, 2011

In a perhaps surprising move, Steve Easterbrook, president of McDonald's Europe, has submitted his resignation. He will serve out his role through Sept. 3…

Arby's franchisee rolls out RTI to offset rising food costs

August 16, 2011

Indiana-based Huse Incorporated, which operates 36 Arby's units throughout the Midwest, is currently implementing Restaurant Technology's RTIconnect Back…

Study: Despite more choices, customers still choosing regular coffee

August 16, 2011

Despite an increase in specialty coffee offerings, regular hot coffee still accounts for the highest level of consumption among consumers recently surveyed by…

El Pollo Loco names new COO

August 16, 2011

El Pollo Loco Inc. has announced the appointment of Dennis Farrow as chief operating officer. In this role, Farrow oversees operations for the company's 40…

Restaurant Management Recruiters launches mobile app for job seekers

August 16, 2011

Restaurant Management Recruiters (RMR), a specialized recruiting firm created to serve the executive and management recruiting needs of the restaurant…

Restaurant State of the Industry Report, Part 2 now available

August 16, 2011

The Restaurant State of the Industry Report, Part 2: Business Strategy, developed and published by FastCasual.com, is now available for purchase.