What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

Tim Hortons agrees on $5.7 million severance for outgoing CEO

June 5, 2011

Oakville, Ontario-based Tim Hortons Inc. has reached an agreement with Don Schroeder, former president and CEO who departed the company at the end of May.

Church’s Chicken names new chief development officer

June 5, 2011

Church's Chicken has named Pedro Voyer as its new global chief development officer. Voyer's responsibilities include franchising, international and domestic…

Whataburger rolls out pineapple pie and shake

June 5, 2011

Whataburger is going tropical just in time for summer. The chain has introduced the pineapple pie and pineapple shake, both available through Aug. 22 at the…

McDonald’s Perfect Pair Contest finalists named

June 5, 2011

McDonald's USA has announced the top 10 finalists of its Perfect Pair Contest, which kicked off the national launch of McCafé Frozen Strawberry Lemonade on May…

Arcos Dorados adds independent board director

June 5, 2011

Arcos Dorados Holdings Inc., the world's largest McDonald's franchisee, has appointed Jose Alberto Velez, chief executive officer of Cementos Argos S.A., as an…

Quiznos to enter Florida c-store locations

June 5, 2011

Quiznos has signed an agreement with Hess, the largest independent gasoline-convenience retailer, to open more than 50 Quiznos restaurants inside Hess…

Commentary: Digital signage getting McInteractive under the Golden Arches

by Christopher Hall — w, t

McDonald's deploys a giant billboard in Sweden where customers can play along in a game of virtual ping pong for the chance to win free food.

Ralph Lauren's daughter grasps candy innovation

by Darrel Suderman — President, Food Technical Consulting

By merging fashion, art and pop candy culture, Dylan Lauren has brought a new creative energy to the candy segment of the food industry.

Dunkin’ Donuts signs four-unit deal in Alabama

June 2, 2011

Dunkin' Donuts has signed a multiunit store development agreement with Harrison Kwan for four new restaurants in Montgomery, Ala. The first restaurant will…

Subway, Dunkin’ Donuts rank high on New England’s powerful brands list

June 2, 2011

The second annual ranking of the 25 most powerful New England brands has two quick-service concepts – Subway and Dunkin' Donuts – near the top of the list.

USDA’s new MyPlate applauded by foodservice organizations

June 2, 2011

The USDA's new MyPlate guideline, unveiled Thursday by First Lady Michelle Obama and Agriculture Secretary Tom Vilsack, has received favorable reactions from…

NRA 2011: Providing incentives to loyal customers pays off

by Alicia Kelso — Editor, QSRWeb.com

Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.

Slippery when wet – A mop bucket mentality

I first noticed the unmistakable sound of a mop bucket being pushed across a tile floor. I glanced over at the shift manager as he rolled the bucket of hot…

Benefits of Smart Inventory Management

Computerizing records, maintaining accuracy and simplifying ordering can save a restaurant time and money.

Papa Murphy's taps Wendy’s veteran as president

June 1, 2011

Papa Murphy's International has named Ken Calwell as its new president effective June 6. He will report to John Barr, chairman and CEO.

Rita’s Italian Ice teams up with Alex’s Lemonade Stand Foundation

June 1, 2011

Rita's Italian Ice has announced its sixth annual partnership with Alex's Lemonade Stand Foundation (ALSF) to raise funds for pediatric cancer research through…

21-unit Captain D’s franchisee files for bankruptcy

June 1, 2011

Sonfish LLC, a Captain D's franchisee with 21 units in Tennessee, Arkansas and Mississippi, has filed for Chapter 11 bankruptcy protection.

Baskin-Robbins’ flavor creation contest winner now on menu

June 1, 2011

Baskin-Robbins' inaugural "Create Baskin's Next Favorite Flavor" contest winner, the Toffee Pecan Crunch conceptualized by Chicago's Diane Srogra, is now…

Panda Express launches tornado assistance campaign

June 1, 2011

Panda Restaurant Group Inc., parent company of Panda Express, has launched a fundraising campaign to assist with disaster relief following the recent tornados…