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Seven keys to customer experience
True dedication to the voice of the customer will be pivotal for QSR operators looking to improve the customer experience.
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Cold Stone: Co-branding, innovations keys to '09 success
January 27, 2010
Over the last year, Kahala Corp.'s Cold Stone Creamery has introduced new products, established co-branding partnerships with complementary brands, and…
read nowDel Taco franchisee supports Utah National Guard Kids
January 27, 2010
Dec Taco franchisee Utah Del Inc. recently completed a fundraising promotion to support the Utah National Guard Charitable Trust. For the second year in row…
read nowQSRs roll out sweet treats for Valentine's Day
January 27, 2010
A number of quick-service restaurants have introduced limited-time product offerings and marketing promotions to appeal to customer's sweet tooth and/or plans…
read nowNRA, IFA respond to president's State of the Union address
January 27, 2010
The National Restaurant Association and the International Franchise Association have each issued a response to President Barack Obama's State of the Union…
read nowAguilera, Ali create Yum! supported PSA for Haiti relief
January 27, 2010
The Yum! Brands Foundation is underwriting a public service announcement featuring global humanitarian and sports icon Muhammad Ali along with multi-Grammy…
read nowUSOC takes aim at Subway ad for suggesting Olympic tie-in
January 27, 2010
Subway is one of a small number of U.S. businesses that are attempting to latch on to the upcoming Olympic fever by creating advertisements that relate to but…
read nowGarrett out as Arby's CEO
January 27, 2010
Following a year in which Arby's failed to boost lagging same-store sales, Tom Garrett, president and CEO of Arby's Restaurant Group Inc., is leaving the…
read nowCold Stone: Co-branding, innovations keys to '09 success
January 27, 2010
Over the last year, Kahala Corp.'s Cold Stone Creamery has introduced new products, established co-branding partnerships with complementary brands, and…
read nowDel Taco franchisee supports Utah National Guard Kids
January 27, 2010
Dec Taco franchisee Utah Del Inc. recently completed a fundraising promotion to support the Utah National Guard Charitable Trust. For the second year in row…
read nowQSRs roll out sweet treats for Valentine's Day
January 27, 2010
A number of quick-service restaurants have introduced limited-time product offerings and marketing promotions to appeal to customer's sweet tooth and/or plans…
read nowNRA, IFA respond to president's State of the Union address
January 27, 2010
The National Restaurant Association and the International Franchise Association have each issued a response to President Barack Obama's State of the Union…
read nowAguilera, Ali create Yum! supported PSA for Haiti relief
January 27, 2010
The Yum! Brands Foundation is underwriting a public service announcement featuring global humanitarian and sports icon Muhammad Ali along with multi-Grammy…
read nowUSOC takes aim at Subway ad for suggesting Olympic tie-in
January 27, 2010
Subway is one of a small number of U.S. businesses that are attempting to latch on to the upcoming Olympic fever by creating advertisements that relate to but…
read nowGarrett out as Arby's CEO
January 27, 2010
Following a year in which Arby's failed to boost lagging same-store sales, Tom Garrett, president and CEO of Arby's Restaurant Group Inc., is leaving the…
read nowMaking the Most of Marketing Dollars Doesn't Always Mean Branding
While many operators are focused on branding efforts to drive sales, other strategies make more sense for small- and medium-sized restaurants. Local marketing…
download nowCarl's Jr. helps grilled cheese grow up
January 26, 2010
The research and development team for CKE Restaurant brands' Carl's Jr. and Hardee's has been getting creative with the trend of replacing burger buns with…
read nowU.S. Foodservice creates new digital resource for restaurants
January 26, 2010
U.S. Foodservice has launched two new Web sites to help restaurant operators improve sales and efficiency. Foodsight and Beyond the Plate offer articles…
read nowBurger King files suit against 7 franchisees
January 26, 2010
Burger King Holdings Inc. has filed several lawsuits this month charging at least seven franchisees with breach of contract for not upgrading their…
read nowEl Pollo Loco adds executive chef
January 26, 2010
El Pollo Loco Inc. has announced the return of 23-year culinary veteran Jonathan Rogan to El Pollo Loco as executive chef. Rogan was manager of culinary…
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