3 branding experts weigh in on QSR bond-building, mid-pandemic

by Martha Lucius — Restaurant Strategist, marthalucius.com

Customer connection has perhaps never been as key to brand survival as it is now. Here, three experts specializing in this form of communication give their…

McDonald's faces 2nd sexual harassment class action

April 14, 2020

Two women employed at a McDonald's corporate-owned location in Florida filed a federal sexual harassment lawsuit in Chicago this week against the quick-service…

Pork shortage in offing after major US processor closes due to COVID-19 cases

The closure of one of the nation's largest pork processing plant after approximately 300 positive COVID-19 cases among workers could soon have a powerful…

Have restaurant declines bottomed out?

April 13, 2020

U.S. restaurant customer transactions declined by 41% in the week ending April 5 compared to the same week one year ago. That followed a 42% decline in the…

Paul Damico leaves Naf Naf Grill to oversee Global Franchise Group

April 13, 2020

Paul Damico has left Naf Naf Middle Eastern Grill to take on the CEO role at Global Franchise Group, a brand management company and franchisor of Great…

McDonald's, Taco Bell, Dunkin' all amp up COVID-19 protection measures

April 13, 2020

Three major QSR brands are stepping up their COVID-19 precautionary measures and adding employee protective gear and other items, beginning with McDonald's. In…

Nathan's Famous jumps into the meal kit business

Those hankering for a Nathan's Famous dog or other menu item will soon be able to get one hot and delivered through the chain's new host kitchen partnership.

Rewards Network launches online ordering platform

April 10, 2020

In an effort to offer online ordering solutions to restaurant customers that don't have a platform, Rewards Networks is partnering with Zuppler, an online…

DoorDash drops commission rate for small restaurant brands

April 10, 2020

In a $100 million effort to help restaurants with fewer than five locations stay afloat during the COVID-19 outbreak, DoorDash is slashing commissions by 50…

McDonald's donates $3.1M in food to US communities

April 10, 2020

McDonald's has donated $3.1 million in food for U.S. communities, equaling nearly 3 million pounds of food, including dairy, beef, produce, fruit and bakery…

Grubhub partners with home-care provider to get food to seniors

April 10, 2020

Grubhub has joined non-medical home care provider, 24 Hour Home Care, to connect isolated older adults with on-demand food delivery services through the…

Restaurants to Congress: We need more funding

April 9, 2020

The National Restaurant Association told Congressional leaders Thursday morning that while the COVID-19 relief funds they passed are a vital tool to help…

'Free fries' fast -- tough to say, easy to get at Steak 'n Shake

April 9, 2020

Steak 'n Shake is now providing a free order of French fries to each customer as part of the company's "We're All Essential" campaign first launched March 2…

El Pollo Loco rescinds annual outlook on 1.5% Q1 sales drop

April 9, 2020

The 480-unit mostly Western U.S. chain, El Pollo Loco, reported that its Q1 sales fell 1.5% for the period that ended March 25. Still, before the pandemic…

Frontline QSR, pizza workers walk out over COVID-19 fears

April 9, 2020

Today in California, workers at 30 different QSRs will stage a walk-out in an effort to force management at those stores to provide more safety protection…

McDonald's top execs to cut salaries as March sales drop 22%

by S.A. Whitehead — Food Editor, Net World Media Group

McDonald's executives are slashing salaries amid a sharp drop in same-store sales due to the COVID-19 pandemic.

Jolt Software giving free access to COVID-19 checklists

April 8, 2020

Jolt Software, a company that helps restaurants and businesses achieve food safety, team accountability and employee performance is allowing restaurants to…

Edible adds vegetables

April 8, 2020

Atlanta-based QSR, Edible is back again this month with a new vegetable bundle, on the heels of the brand's Fresh Fruit Produce Box introduced last month.  

Dunkin' offers select free Grubhub delivery through April 19

April 7, 2020

Dunkin' is offering free Grubhub delivery at select locations and also expanding Grubhub delivery to be available soon at more than 4,000 total Dunkin' stores…

6 QSR business-boosting online options

by Peter Ruchti

Your website can be your QSR's best friend as the days of restrictions from the pandemic roll on. Here are 6 ways some of our company's restaurant clients are…