Camlock Systems providing security for restaurant kiosks

August 29, 2016

Evoke Creative Ltd., a kiosk manufacturer, has teamed up with Camlock Systems Ltd. to securely lock its restaurant kiosks. Evoke Creative chose Camlock's…

Tips for driving customer loyalty in the restaurant industry

Geoff Smith, CMO of CrowdTwist, provides insight on the benefits of multichannel loyalty programs.

Self-order kiosks give staff more time, diners more control

by Chris Gilder — Founder/CEO, Meridian

Quick service and fast casual restaurants are increasingly enjoying the benefits of self-order kiosks.

Free frappes and ongoing "happy hour" coffee specials at DQ

August 26, 2016

Dairy Queen appears to be angling for a chunk of the after-school and after-work crowd with several new promotions revolving around the end of summer…

How using customer data will make you a better marketer

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Marketing sometimes gets a bad rap as being immeasurable fluff, but no one can argue with marketing built on factual data that can also be measured.

Krystal's offers 49-cent wings

August 25, 2016

Krystal is offering 49-cent wings on Wednesday, Aug. 31, according to a news release. The flat-rate discount allows customers to pick the style and quantity of…

Del Taco expands in New Mexico

August 25, 2016

Del Taco Restaurants continued to grow its presence in New Mexico, with two recently opened locations and three more under development, according to a company…

College kids still love fast food, but they're pickier than ever

by S.A. Whitehead — Food Editor, Net World Media Group

Today's coeds have high expectations for even the fastest food that they order.

Pret a Manger hit with lawsuit

August 25, 2016

A New York City man is suing Pret a Manger after he a went into anaphylactic shock. He alleges that the restaurant staff served him food containing…

Carl's Jr, Hardees 'steak' out bigger breakfast business

August 25, 2016

Carl’s Jr. and Hardee’s are pulling out the big guns when it comes to breakfast, adding two new steak-based breakfast items to their menus. They are the latest…

Kiwis ... and lots of sheep ... witness first pizza drone delivery for Domino's today

by S.A. Whitehead — Food Editor, Net World Media Group

August 25, 2016

Pizza delivered via drone has become reality, according to a news release from Domino’s Pizza. The company paired with Flirtey to create the first commercial…

Part 2: The pain and the glory of getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs who seek REAL certification say it’s a tough and sometimes painful process. But they are quick to add that it can end up paying off big for a…

The QSR IT industry's future is both competitive and rosy, report finds

August 24, 2016

The QSR IT market is getting crowded according to a Transparency Market Research report released this week. The abundance of software companies offering…

Cold Stone Creamery engages customers through ice cream tossing

August 24, 2016

Frisch's poll shines headlights on why Americans do drive-thru

August 24, 2016

Frisch’s today released results of a poll on drive-thru preferences, based on responses from 523 people across the nation. The fast casual chain, based in…

Subway celebrates top 12 franchisees on their big day

August 24, 2016

Subway is having a pretty good year, landing on a lot of "best-of" lists. Most recently the chain was named one of the top brands for customer service in a…

Blimpie's Combo Craze promotion a big sales booster

August 24, 2016

The Blimpie match-and-win game, Combo Craze, produced great results again this year, according to a press release from the brand. The April-to-early-June…

The good, the bad and the ugly of restaurant customer service

August 24, 2016

When it comes to great restaurant customer service, Americans are feeling the love for brands like Chick-fil-A and Starbuck's, but not so much for other big…

Part 1: Why more restaurants are getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Hundreds of restaurant brands have achieved REAL certification, but what are they getting out of it? Our two-part report begins with a look at research into…

Technomic report says customers blame restaurants for third-party delivery service failures

August 23, 2016

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…