News

3M Drive-Thru Headset G5 includes on-the-spot repair feature

May 15, 2014

3M this week announced the new Drive-Thru Headset G5 that was created to help defray repair costs and downtime. According to a company news release, the G5 is the first wireless headset that allows users to perform in-store service and repairs.

The device also incorporates new vibration and battery technologies developed to create operational efficiencies. The patent-pending control pod is designed to detach from the headset carrier, allowing on-site service.

"The majority of headset repairs in the drive-thru industry are attributed to broken headbands or mic booms. Until now, the only options for a customer were to send a broken headset to a repair center or purchase a new headset. Both options are costly and put the headset out of service for up to a week," Darcey Holloway, product marketer at 3M, said in the release. "Giving customers the ability to service and make repairs themselves should mean less downtime, significant convenience and expected cost savings for their business."

3M's fifth-generation wireless headset comes with a control pod equipped with capacitive "feather touch" buttons and haptics vibrations technology. It also features a battery charge gauge, end-of-battery-life indicator, and 3M OEM battery authentication. The Smart battery can be charged while still inserted in the headset, eliminating the need to remove the battery from the headset when charging. The charging stations are integrated into the headset storage unit, which can be mounted on a wall or set on a tabletop, the release said.