Bronx McDonald’s introduces self-serve kiosks, adds employees

A McDonald’s in the Bronx, New York, that recently reopened with self-serve kiosks has significantly added the number of employees, according to Employees also received a pay increase as of New Year’s Day.

Typically, one would see seven or eight people working from cashiers to the kitchen, but instead of less workers, there were more than 20 behind the counter over the weekend. 

According to a manager who provided comments but is not authorized to speak on the issue, they went from roughly 50 employees across all shifts to over 80 since they reopened. 

The kiosks are only for those paying with credit or debit cards.

Topics: Customer Service / Experience, Operations Management, Staffing & Training, Systems / Technology

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