The ROI for QSR Restaurant Kiosks

The ROI for QSR Restaurant Kiosks

Self-Order kiosks are all the rage for quick-service restaurants. But are they living up to the hype?

Type: White Paper

Sponsor: ZIVELO LLC


How Flatbread Differentiates Pizza and Beer by Ensuring the Customer Experience with Mystery Shopping

How Flatbread Differentiates Pizza and Beer by Ensuring the Customer Experience with Mystery Shopping

Flatbread has worked with 360 Intel to ensure the customer experience through mystery shopping.  

Type: Case Study

Sponsor: 360 Intel


DK Sushi Uses Toast Kiosks to Deliver a Seamless Quick Service Guest Experience

DK Sushi Uses Toast Kiosks to Deliver a Seamless Quick Service Guest Experience

See how DK Sushi and others are increasing Average Order Value by 10%. DK Sushi focuses on creating non-conventional kiosk-only quick service concept to appeal to the high-tech students on the University of Pennsylvania campus.

Type: Case Study

Sponsor: Toast, Inc.


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FEATURES


McDonald's invests billions into kiosk-heavy remodels in 6,000-plus US stores

McDonald's invests billions into kiosk-heavy remodels in 6,000-plus US stores

McDonald's Corporation is spending $6 billion to revamp more than 6,000 stores throughout the U.S. in hopes of transforming itself into an efficiency expert's dream brand.

Study: Most QSRs aren't 'cool' — why that's a problem

Study: Most QSRs aren't 'cool' — why that's a problem

Here's the bad news for QSRs: Most brands are not cool. That's the conclusion that research consultancy, Magid, recently came to after surveying 6,800 diners around 230 brands in order to understand something data-heads call "irrational commitment."

How Wow Bao 'wows' 'em with cartoon-adorned cubbies

How Wow Bao 'wows' 'em with cartoon-adorned cubbies

Wow Bao's Geoff Alexander talks about how the brand uses kiosks, cubbies and cartoons to delight busy customers even when they are in a huge hurry to pick up and go.




QSRs in a blockchain world: A restaurant leader's essential guide

QSRs in a blockchain world: A restaurant leader's essential guide

The blockchain may sound like something that has absolutely nothing to do with the restaurant business, but nothing could be further from the truth. Innovative restaurant leaders are already using it to help manage a variety of operations. Are you?

Maximizing the QSR 'transformers': Online ordering, loyalty apps, digital signage

Maximizing the QSR 'transformers': Online ordering, loyalty apps, digital signage

NPD Group joins two restaurant brands to talk about the tech "transformers" of the restaurant business today and how to make the most of them for your brand.

QSR discrimination, harassment claims prevention: 5 steps QSR leaders should take

QSR discrimination, harassment claims prevention: 5 steps QSR leaders should take

The restaurant industry and its workers are the subject of more sexual harassment claims than any other industry, according to a recent Harvard Business Review report. Still, that's just one category of workplace discrimination and harassment that QSR leaders must know, understand and address with employees.

McDonald's Cyclospora issues highlight field-to-plate food handling challenges

McDonald's Cyclospora issues highlight field-to-plate food handling challenges

Two facts stand out from the cases of cyclospora infection being traced so far to some McDonald's salads and Del Monte vegetable trays: The parasite hangs out in human feces and once it's on food it is nearly impossible to wash it away, according to health officials.

Kiosks, digital signage: Issues, but benefits worth it

Kiosks, digital signage: Issues, but benefits worth it

Global food service operator, Sodexo, and travel plaza operator, Love's, told an audience at the recent Dallas ICX Summit that even though there are challenges to deploying kiosks and digital signage today, the benefits of these technologies are worth the trouble. QSRs can no doubt relate to many of the issues discussed in this hour-long session.

Survey finds Gen Zers, families lead the restaurant spend race

Survey finds Gen Zers, families lead the restaurant spend race

A study reveals three ways for restaurant brands to increase sales.

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit

Gen Z travelers pick dining out over partying: What it means for QSRs

Gen Z travelers pick dining out over partying: What it means for QSRs

College-age consumers are not that wild about partying when they are traveling, the top "thing to do" for Gen Z. In fact, when traveling these young adults pick eating out as their No. 1 activity, ahead of partying, which came in at No. 6.

Are you an invisible QSR? The new requirements of online search

Are you an invisible QSR? The new requirements of online search

Yext Head of Industry for Food Service gives QSRs advice on how to make your brand show up for potential customers in these days of voice and image searches and intelligent devices.

Fast food pizza drives QSR customer satisfaction gains

Fast food pizza drives QSR customer satisfaction gains

Fast food pizza brands are making customers very happy this year and that's helping to  push the whole QSR category up a notch in its measurement of customer satisfaction this year, according to the latest ACSI Restaurant Report.

Growing restaurant beverage trend demands brands rethink sweeteners

Growing restaurant beverage trend demands brands rethink sweeteners

Natural and healthful sourcing is hugely in demand for today's restaurateurs. Why then do so few brands offer naturally sourced lower-calorie sweeteners, particularly for their increasingly popular beverage offerings?

8 important reasons QSR leaders need a kiosk strategy

8 important reasons QSR leaders need a kiosk strategy

A good deal of data suggests kiosks help boost QSR business, so it makes sense to develop a kiosk strategy for your quick-serve brand, if you haven't already, because of the benefits you'll learn more about in this article.

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.

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