[LIVE WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

[LIVE WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

Date: June 26, 2018 | Time: 2:00 PM EST | Duration: 1 Hour | Join us for a live webinar with Speedline Solutions to dig into the online side of your restaurant business and map a strategy to engage your customers, increase loyalty, and win more delivery business online. Register now!

Type: Webinar

Sponsor: SpeedLine POS


How Brixens Is Increasing Revenue 10% Week Over Week with Toast POS System

How Brixens Is Increasing Revenue 10% Week Over Week with Toast POS System

In the heart of Albuquerque lives an up and coming restaurant whose every detail is catered to delivering an excellent customer experience.

Type: Case Study

Sponsor: Toast, Inc.


[LIVE WEBINAR] The Future of Retail: How to Empower Store Associates with Mobile Apps on iPad & Reinvent the In-Store Experience

[LIVE WEBINAR] The Future of Retail: How to Empower Store Associates with Mobile Apps on iPad & Reinvent the In-Store Experience

Date: June 21, 2018 | Time: 11:00 AM EST | Duration: 1 Hour | Join us for a discussion with industry experts from Tulip Retail and CompuCom. We will speak on how to transform and elevate the store experience by empowering store associates with mobile technology. Register now!

Type: Webinar

Sponsor: CompuCom Systems Inc.


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FEATURES


QSR payment options: Yes, customers really DO care ... a lot

QSR payment options: Yes, customers really DO care ... a lot

Think your customers don't care much about the way they pay at your QSR? Think again. A new study shows this aspect of your operations can make a real difference in a competitive marketplace.

Really want to know what customers think? Make it easy for them to tell you

Really want to know what customers think? Make it easy for them to tell you

Rather than putting your effort into survey methods that customers likely won't notice, use new technology to increase response volume and feedback value in real time.

Manage your QSR's multi-channel future now or pay later

Manage your QSR's multi-channel future now or pay later

QSR mobile strategy is still undergoing growing pains since QSRs — which traditionally had just the two channels of in-restaurant and drive-thru ordering to deal with — now have new layers of complication from mobile app orders.  That channel brings value, but also warrants extra planning, monitoring and managing for a winning strategy.

KFC in UK discovers new purpose for delivery: Vanquishing spiders

KFC in UK discovers new purpose for delivery: Vanquishing spiders

Starting life on your own comes with all sorts of scary things, including spiders, in the case of one young British woman who actually ended up calling for KFC delivery so the driver could kill the spider. Could this be the start of something?

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's Restaurant Franchising & Innovation Summit in Louisville.

New tip pool mandates could yield big fines for violating brands

New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow managers to share in tip pools, as well as other new intricacies that open tip pooling to all non-management restaurant employees.

Research proves connecting digitally = thinking generationally

Research proves connecting digitally = thinking generationally

Digital communication is no longer an "option" for QSRs, it's an essential. But to do it well, you must "know thy audience" ... every single one of them, and talk to them in their "language."

The power a social media policy plugs into your brand

The power a social media policy plugs into your brand

Brands without well-researched corporate social media policies for employees are not only leaving employees in the dark, but also potentially exposing themselves to great legal risks.

How to respond to the third-party restaurant delivery challenge

How to respond to the third-party restaurant delivery challenge

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

1,200 US Hepatitis A cases in 13 months: What QSRs need to know

1,200 US Hepatitis A cases in 13 months: What QSRs need to know

Hepatitis A is raising a harrowing spectre over the restaurant industry thanks to its rapid spread and high number of cases, particularly in the eastern half of the nation and Midwest. Restaurant food safety expert Betsy Craig answers questions about the scope of the problem and what restaurant leadership can do.

Chicken Salad Chick, Dippin' Dots, Chatmeter relay (restaurant) 'field notes'

Chicken Salad Chick, Dippin' Dots, Chatmeter relay (restaurant) 'field notes'

A trio of restaurant and digital communication leaders gave some quick but important lessons during the Three:15 at the Restaurant Franchising & Innovation Summit in Louisville.

QSR brands' value offers vie for piece of Mother's Day pie

QSR brands' value offers vie for piece of Mother's Day pie

QSR brands make value their primary call to action on Mother's Day, much to the relief of cash-strapped kids of all ages, who want to show some love without losing their shirts.

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

Business dining is booming to the tune of $77 billion in the U.S. annually, but to tap into this deep pool of restaurant revenue you first better know how to swim.

Do your QSR employees know laws on customers with service animals?

Do your QSR employees know laws on customers with service animals?

An American Humane survey revealed that the majority of retail employees — including those who work at QSR brands — don't know how to accommodate the needs of customers with service dogs.

LTOs increasingly make the restaurant world go round

LTOs increasingly make the restaurant world go round

Limited-time offers not only drive sales, but drive customers to your brand and show you are an innovator in a market that increasingly demands constant menu creativity to keep any brand ahead of the pack.

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.

QSR Industry News