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Customer Service / Experience News & Media

Jeremiah’s Italian Ice debuts holiday frozen treats lineup

November 5, 2026

Jeremiah's Italian Ice is celebrating the holiday season with its limited-time Holiday Flavorites Collection, featuring the debut of Hot Chocolate Ice and four…

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Dunkin’ teams up with Marvel for nationwide ‘Avengers: Doomsday’ campaign

November 4, 2026

Dunkin' is joining forces with Marvel Studios to bring "Avengers: Doomsday" into its restaurants, launching a nationwide campaign that combines celebrity…

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KFC unveils next-generation restaurant concept in Dubai

by Valerie Gritton — Editor, Pizza Marketplace

KFC is unveiling KFC Muse, it's next-gen, two-story restaurant in Dubai. In partnership with Americana Restaurants, KFC Muse showcases the brand’s evolved…

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DoorDash to acquire Instacart in $17B deal as Q3 revenue climbs 34%

by Valerie Gritton — Editor, Pizza Marketplace

October 29, 2026

The $17B deal comes on the heels of DoorDash's record-breaking Q3 results.

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Beverage innovation comes to drive-thru and delivery

by Cherryh Cansler — Publisher, FastCasual.com

In this two-part series, we highlight two emerging businesses, Sunfly and CoffeeNow, as the next wave of beverage-brand startups. Up first, how Sunfly is…

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Bojangles extends AI drive-thru partnership as Bo-Linda tops 1M weekly orders

October 22, 2026

Bojangles and Hi Auto have signed a multi-year extension of their partnership to continue expanding Bo-Linda, the AI-powered drive-thru ordering system now…

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Church’s Texas chicken brings back Chick or Treat Halloween rewards

October 21, 2026

Church's Texas Chicken is bringing back its Chick or Treat promotion, giving Real Rewards loyalty members a chance to unlock surprise treats through the end of…

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State of the Industry: Fast Casual 2026 and Beyond

Explore growth forecasts, operator profitability and pricing pressures, leading brands, menu and LTO trends, and consumer demand for value and innovation—all…

Presented by Datassential, Inc.

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Taco Bell expands Live Más Café with horchata and new markets

October 19, 2026

Taco Bell is expanding its beverage-focused Live Más Café concept with four new horchata-inspired drinks and plans to enter new markets, the company announced…

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Analysis: KFC’s US Coke switch is about more than the cola wars

by Valerie Gritton — Editor, Pizza Marketplace

KFC's decision to replace Pepsi with Coca-Cola beverage products across its U.S. restaurants marks the end of a nearly 40-year relationship, but the bigger…

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KFC US 'tastes the feeling' as it switches from Pepsi to Coke

October 16, 2026

Coca-Cola hopes to "open happiness" at KFC U.S. locations as the official new beverage provider of the chicken chains U.S. restaurants. KFC is switching from…

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Subway survey finds 66% of Americans experience lunch regret

October 13, 2026

Subway is offering thousands of free Footlong sandwiches through a new campaign inspired by the frustrations Americans experience when choosing what to eat…

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Solink expands leadership team to advance AI-powered retail and restaurant intelligence

October 12, 2026

Solink, an AI vision intelligence provider serving brick-and-mortar businesses, is expanding its leadership team with three appointments designed to support…

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Bojangles adds cinnamon cereal iced coffee, doughnut bites to fall menu

October 7, 2026

Bojangles has introduced Cinnamon Toast Crunch Iced Coffee and Donut Bites alongside the return of its Pork Chop Griller sandwich, according to a press…

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FCES keynote: To go far, go together

by Valerie Gritton — Editor, Pizza Marketplace

Chicken Salad Chick’s story shows that scaling successfully isn’t necessarily about moving faster or constantly reinventing the brand. It’s about knowing what…

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Valentina Ellison brings airport restaurant experience to automated vending

by Richard Slawsky — Editor, Connect Media

Valentina Ellison, CEO and co-founder of Evolvending, is drawing on nearly two decades in airport concessions and nontraditional restaurants to expand…

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Budget-conscious diners turn to QSRs as spending shifts

October 1, 2026

A new Popmenu study found 67% of U.S. consumers are spending less at restaurants than they did last year, while 60% are dining out less frequently. Average…

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In-N-Out tops restaurant brands in ChangeUp’s 2026 Experience Report

September 29, 2026

In-N-Out has been named the top restaurant brand for customer experience for the second consecutive year in ChangeUp's 2026 Experience Report, with Texas…

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Taco Bell Foundation awards record $32M to 700 youth nonprofits

September 25, 2026

The Taco Bell Foundation is awarding a record $32 million in community grants to 700 nonprofits nationwide, marking its largest investment in the program to…

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Square integrates Apple Business to boost restaurant visibility on Apple Maps

September 24, 2026

Square has launched a new integration with Apple Business, allowing restaurant operators and other local businesses to manage their presence across Apple Maps…

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