From hype to frontline impact: Building trust through thoughtful AI

Elevating your frontline with AI tools that make a real impact.

Train smarter: Boost frontline performance while reducing costs

Organizations rely on their frontline teams to deliver for customers, protect the brand and keep operations running smoothly. But traditional…

Why White Castle owns the night with late, 24/7 hours

by Mandy Wolf Detwiler — Editor, Connect Media

White Castle turns to Night Castle late at night. With restaurants open until 1 a.m. or later, the brand has become an oasis for late-night Cravers.

Five Guys has continued its partnership with CloudKitchens - Opening at Lake Union Eats in Seattle

Five Guys is now serving their world renowned burgers, fries, and milkshakes to their fans in Seattle

Bright Penny Brewing Co. pairs signature craft beer with pizza

In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, chats with Tory Williams, general manager of Bright Penny…

4th annual Pizza Leadership Virtual Summit to offer advice, tips to pizzeria operators

by Mandy Wolf Detwiler — Editor, Connect Media

The Pizza Leadership Virtual Summit will take place July 30 and will feature a keynote address with the president and CEO of Donatos Pizza and a variety of…

QSRs face headwinds, but Taco John's finds its flavor formula

by Mandy Wolf Detwiler — Editor, Connect Media

Taco John's is innovating its menu under the leadership of corporate chef Brad Bergaus to attract new consumers while re-imagining classic dishes with a focus…

Pollo Campero partners with SMG to deliver unforgettable customer experiences

The power of combining a tradition of service and hospitality with strategic customer experience management

Presented by Service Management Group

Blue Moon Pizza ready to take center stage

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com, chats with Jordan Krolick, president of…

7 Game-Changing Trends That Will Define Fast Casual & QSR in 2025

Explore 7 key trends shaping fast casual and QSR in 2025—from kitchen tech to loyalty 3.0—and learn how top brands are using data to drive smarter operations.

Jeff's Bagel Run founder says training key to franchisee success

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, Mandy Detwiler, editor of Pizza Marketplace and QSRweb, chats with Jeff's Bagel Run founder Jeff Perera.

Presented by Jeff's Bagel Run

How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

Botrista blends tech, flavor in new beverage line

Botrista launches automated beverage platform.

Five Guys and CloudKitchens Launch New Partnership

Starting June 3rd, Five Guys will be serving their handcrafted burgers and fries in a ghost kitchen in San Francisco, CA.

Great American Cookies, Marble Slab Creamery unify digital experience with new co-branded loyalty app

by Mandy Wolf Detwiler — Editor, Connect Media

Great American Cookies and Marble Slab Creamery launched a new co-branded loyalty app, unifying their digital experience and streamlining ordering for…

From Florida favorite to franchise frontier: The rise of Cannoli Kitchen Pizza

by Mandy Wolf Detwiler — Editor, Connect Media

Cannoli Kitchen Pizza, a quick-service Italian restaurant that began as a beloved mom-and-pop pizzeria in Boca Raton, is now expanding nationwide through…

Pollo Campero VP talks competition, standing out

In an episode of the Restaurant Operator Podcast, Mandy Detwiler of Pizza Marketplace and QSRweb interviews Blas Escarcega, VP of franchise development for…

6 cool things on the NRA show floor

by Mandy Wolf Detwiler — Editor, Connect Media

The National Restaurant Association Show featured a wide variety of food, education and technology. Here are a few of the coolest tech products we found on the…

The dough must go on: How Kyle McPhee built a 16-store Papa Murphy's franchise

by Mandy Wolf Detwiler — Editor, Connect Media

Kyle McPhee rose from a teenage prep worker to the owner of 16 Papa Murphy's franchises by revitalizing struggling stores while focusing on customer service…

LV Petroleum bets on late-night cravings with Checkers & Rally's franchise

by Mandy Wolf Detwiler — Editor, Connect Media

May 16, 2025

LV Petroleum, led by Jeanette Davis, has introduced a new Checkers & Rally's franchise to Las Vegas, marking a significant step in their ambitious QSR…