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Customer Service / Experience News & Media

Kiosk

Kiosk your way with Qu’s unified kiosk options that delight staff and guests. dual-purpose POS + Kiosk solution pivots to be cashier or guest-facing in…

Presented by Qu

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Tel Aviv Grill brings taste of Israel to San Fernando Valley

Or Peleg, managing partner of Tel Aviv Grill, discusses the growth of the business from a small kosher market booth into a multi-concept restaurant group…

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Recognition that resonates: Retaining restaurant workers

by Amy Freshman — Sr Dir HR, ADP

To combat the seasonal spike in employee turnover during the summer, especially in the leisure and hospitality sectors, consistent and meaningful employee…

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Old Scratch Pizza leads with 'Midwesternly Neapolitan' pizza

by Mandy Wolf Detwiler — Editor, Connect Media

The episode of the Pizza Marketplace Podcast features Old Scratch Pizza founder Eric Soller discussing his journey from a culinary and corporate background to…

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Brazilian concept TAP wins The Perfect Pitch contest at the Fast Casual Executive Summit 2025

by Mandy Wolf Detwiler — Editor, Connect Media

Eight fledgling brands competed in the event, billed as a nicer version of "Shark Tank."

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Reality star Karlie Redd talks good food, service, location at Fast Casual Executive Summit

by Mandy Wolf Detwiler — Editor, Connect Media

Love and Hip Hop Atlanta star Karlie Redd shared brand success insight with attendees at the Fast Casual Executive Summit in Austin, Texas, on Sunday.

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Satisfying the hunger for frictionless tech: meeting the needs of QSR customers, franchisees

by Morgan Petty — Strategic Account Manager, Canopy

Unreliable self-service technology is frustrating customers and costing quick-service restaurants significant money, leading to the recommendation that QSRs…

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The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

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Lion’s Choice refuses to compromise despite rising beef costs

by Mandy Wolf Detwiler — Editor, Connect Media

Despite rising beef prices, Lion's Choice, a St. Louis-based QSR, is refusing to compromise on the quality or portion size of its signature roast beef, instead…

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How Papa Murphy's '$10 Tuesdays' promotion evolved

Pizza Marketplace Podcast host Mandy Detwiler talks to Dallas Massey, SVP of marketing for Papa Murphy's Take N' Bake Pizza about the brand's $10 Tuesdays…

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High tech meets high touch at Woworks, powered by Qu

Check out this fast-moving collaboration that blends high tech with high touch.

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Newk's Eatery CEO discusses tech, its food quality and third-party delivery

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb.com, chats with Frank Paci, CEO of Newk's…

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Small restaurants, big impact: Why mom-and-pop eateries still matter

Despite the presence of national restaurant chains, research consistently shows diners form their most-lasting and meaningful memories in independently owned…

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Gong cha, Crust Pizza leaders talk franchising in today's modern restaurant world

by Mandy Wolf Detwiler — Editor, Connect Media

A session at the Fast Casual Executive Summit will look at franchising dos and don'ts as well as the latest trends and innovations in franchising.

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Mooyah VP of operations talks quality of food, consistency and those milkshakes

Beth Stockmoe, VP of operations for Mooyah, discusses the brand's food and operations in our latest Restaurant Operator Podcast.

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The QSR tightrope: balancing margins, compliance and employee happiness

by Justin Hall — HR Director, Salz Group

Modern restaurants can increase profit margins by prioritizing smart, strategic workforce management, which includes using technology to improve hiring…

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How Saroki's Crispy Chicken & Pizza pairs great food, service with mega pavilions

by Mandy Wolf Detwiler — Editor, Connect Media

Saroki's Crispy Chicken & Pizza proves that gas station food can be great. Lead by brothers Todd and Curtis Saroki, the brand has 19 locations in mega gas…

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Former Marine turns Wetzel's Pretzels into a mall powerhouse

by Mandy Wolf Detwiler — Editor, Connect Media

Tyler Dutton went from a teenage pretzel maker to a Marine and now a thriving Wetzel’s Pretzels franchise owner at the Mall of America, driven by years of hard…

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Modern Food Compliance for Restaurants Made Easy

Label smarter, serve safer, and improve efficiency with linerless label solutions.

Presented by Star Micronics America

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Zaxby’s Joins CloudKitchens - 921 W Commerce St to Continue Growth in Dallas, TX

Zaxby’s, the fan-favorite fast-casual brand known for its Chicken Fingerz™, Signature Sandwiches, and iconic Zax Sauce®, has officially opened its first-ever…

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