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Customer Service / Experience News & Media

How to Speed Up Service During a Rush

Busy times may be great for business, but they can also test your team's ability to deliver quality food quickly. If they fail, your restaurant may have lost a…

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How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

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How catering is increasing sales, actionable growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

In a webinar sponsored by Checkmate, three experts look at how catering is increasing sales, trending upwards in its category and building its own business.

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Trends Study: Limited Time Offers on Drinks Transform Campus Dining into Student Satisfaction Powerhouse

Recent campus dining trends reports show that beverage LTOs are empowering student satisfaction, on-campus engagement and the development of strong campus…

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How to reduce wait times in drive-thrus

by Mandy Wolf Detwiler — Editor, Networld Media Group

These six tips can reduce wait times at the drive-thru and increase speed and accuracy.

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Little Caesars aims to score big as NFL pizza sponsor

by Mandy Wolf Detwiler — Editor, Networld Media Group

Little Caesars has signed on as the Official Pizza Sponsor of the NFL. The partnership awards the Detroit-based pizza brand plenty of exposure and builds…

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How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

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The $70 Billion Opportunity: Actionable Strategies For Catering Growth

With the U.S. catering market hovering around $70B and more companies returning to the office, restaurants are more focused than ever on ways to scale their…

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5 Reasons Why Your Kitchen Needs a ‘Smart’ Upgrade Now

Discover how upgrading kitchen technology transforms restaurant operations. Learn why brands invest in AI-driven solutions to boost order accuracy, speed, and…

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Wonder, Botrista on Bridging Innovation and Growth at the Fast Casual Executive Summit

For restaurant executives and suppliers, this summit offers a unique opportunity to gain firsthand knowledge from industry trailblazers. The shared wisdom of…

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7 Days to More Profitable Delivery

The path to improving your restaurant’s delivery system is a lengthy one. But that doesn’t mean you have to wait months or even years to see significant…

Presented by SpeedLine Solutions

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Little Caesars franchisee gone to the dogs

by Mandy Wolf Detwiler — Editor, Networld Media Group

Vicki Dunn-Marshall owns more than 60 Little Caesars units. Her philanthropy project is Pizza Paws, which raises money for police K-9 units.

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Golden Chick Partners with Qu to Streamline Operations, Elevate the Guest Experience & Support Future Growth

Golden Chick Unlocks Growth Opportunities and Streamlines Operations with Qu’s Unified Commerce Platform.

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Gong cha focuses on quality of tea, customer service

by Mandy Wolf Detwiler — Editor, Networld Media Group

Bubble tea concept Gong cha focuses on the quality of its products and the happiness of its customers.

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8 tips to increase loyalty program usage

by Mandy Wolf Detwiler — Editor, Networld Media Group

Loyalty programs work great -- as long as your customers use them. Consider these eight tips to increase the usage of your loyalty program.

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Driving Customer Service at the Point of Sale

In the restaurant industry, customer service is arguably the most important thing there is. You can have some of the best pizza in the city, but if your…

Presented by SpeedLine Solutions

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Consider the benefits provided by a POS made for the pizza industry

The very reason why pizza is such a popular food item with consumers is the same reason restaurant owners can benefit from a POS that supports both…

Presented by SpeedLine Solutions

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How staff retention strategies, smart tech help restaurants manage busy fall nights

by Jessica Bryant — Vice President and Restaurants Head of Operations, NCR Voyix

Leverage these tips to keep employees - and customers - satisfied this fall.

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Digital Signage Pilots Travel Center Giant to Stronger Customer Connections

DEEL, specializing in dynamic digital signage for convenience stores and gas stations, outfitted a small number of Pilot’s stores as part of a test to…

Presented by Deel Media

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Fast Casual Executive Summit session looks at menu trends as competitive edge

by Mandy Wolf Detwiler — Editor, Networld Media Group

A session at the Fast Casual Executive Summit session next month in Denver, Colorado, will explore diversifying menu options as a method to increase a…

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