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Customer Service / Experience News & Media

ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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How innovations in food packaging paving way for QSRs

by Felicity Kelly — Head of Sustainability, Bunzl Express

Packaging shouldn't be a secondary thought when it comes to your menu.

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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Cicis Pizza leads buffet-style pizza concept with customer-focused tech

by Mandy Wolf Detwiler — Editor, Networld Media Group

Pizza Marketplace Editor Mandy Detwiler talks to Jeff Hetsel, president of Cicis Pizza, about what makes the company tick, the technology its leveraging for…

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Bonchon SVP chats about competing in the chicken market, appealing to Americans

by Mandy Wolf Detwiler — Editor, Networld Media Group

Bonchon SVP of Development Amanda Millikan discusses how the brand's Korean flavors appeal to an American palate and how it fares on the competitive chicken…

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Hiring hungry: 6 hiring tips for quick service restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Hiring is a critical element to QSR operations. These six tips can help a QSR hire smarter.

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Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

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Registration still open for Pizza Leadership Virtual Summit

July 26, 2024

Wednesday marks the 3rd annual Pizza Leadership Virtual Summit, and there's still time to register. Qualified pizza executives and pizzeria owners can register…

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8 tips for fast-food restaurant design

by Mandy Wolf Detwiler — Editor, Networld Media Group

Since the pandemic, fast-food restaurant design has become geared toward efficient, fast pickup and drive-thrus. But designing an interior takes careful…

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How pizza drive-thrus can help pizzerias thrive

by Mandy Wolf Detwiler — Editor, Networld Media Group

Pizza drive-thrus can help restaurants improve order accuracy and increase overall sales.

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Thanx + Qu: Shaping the Future of Guest Engagement

Qu is excited to announce our partnership with Thanx, enhancing guest engagement through Loyalty 3.0. This integration uses rich guest data for personalized…

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Star Micronics Unveils the Next mC-Print3: Connectivity and Sustainability Redefined

The mC-Print31Ci and mC-Print31CBi thermal receipt printers, featuring CloudPRNT Next and Ultra-C technology, set new benchmarks in speed, efficiency, and…

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Layne's Chicken Fingers finds success with various models

by Mandy Wolf Detwiler — Editor, Networld Media Group

Layne's has seen consistent store sales with various real estate models. Eric Reed, the brand's chief development officer, explores how different models can…

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Reusable Cups: The Growing Trend and the Need for Linerless Sticky Labels

The restaurant trend of using reusable cups to increase sustainability in operations is gaining momentum. Linerless sticky labels make it practical.

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Little Caesars franchisee enjoys benefits of franchise system

July 18, 2024

Little Caesars franchisee Tara Charters has been running two stores in Canada for over a decade. She says the franchise system offers benefits that are hard to…

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Axonify Identified as Representative Vendor in the 2024 Gartner Market Guide for Corporate Learning Tech

Affirms Axonify’s competitive edge in Learning Management Systems and continued benefit for enterprise organizations with frontline workforces.

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SynergySuite Unveils Game-Changing Cover App Updates for Effortless Scheduling & Workforce Management

SynergySuite, a leading global provider of restaurant management software, is proud to announce the release of significant updates to its Cover App. This…

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6 steps to opening a food business

by Mandy Wolf Detwiler — Editor, Networld Media Group

Opening a food business requires specialized equipment, hiring a staff, securing funding and more. Check out these six steps to opening a QSR.

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Pizzaiolo launches signature brand in Dana Point, California

Truly Pizza brings something to the Dana Point, California area that hasn't been seen yet -- a focus on upscale, signature pizza in a warm, inviting atmosphere…

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Star Micronics Unveils the SK5-31 Thermal Kiosk Printer: Adaptable & Feature-Rich

The SK5-31 kiosk printer redefines speed and efficiency with a multitude of features found nowhere else in the industry.

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