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Customer Service / Experience News & Media

Boosting customer loyalty: 6 essential tips for restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Building customer loyalty in the restaurant industry is crucial for long-term success. These six tips can help restaurants obtain and retain customers.

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Top 30 Movers & Shakers in Catering 2024

The inaugural Top 30 Movers & Shakers in Catering 2024 list recognizes the leaders and brands reshaping the catering landscape—those taking bold steps to drive…

Presented by Lunchbox

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The Future of Kitchens: Introducing the Smart, Connected Kitchen

Despite the growing pressures from omni-channel ordering, kitchen tech remains overlooked. Qu envisions a smart, connected future where AI optimizes food prep…

Presented by Qu

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TailGate Brewery owner talks perfect pizza, beer pairings

by Mandy Wolf Detwiler — Editor, Networld Media Group

Wesley Keegan, owner of TailGate Brewery, gives insight on how adding pizza to his brewery was the perfect match.

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5 concepts compete for The Perfect Pitch 2024 title

by Mandy Wolf Detwiler — Editor, Networld Media Group

Five fledgling concepts will vie for The Perfect Pitch title and a prize on Oct. 14 at the Fast Casual Executive Summit in Denver, Colorado.

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Game Day Dilemmas: Preparing Your Restaurant for Sports Crowds

Game days are both a blessing and a challenge. The influx of passionate sports fans can significantly boost any restaurant’s revenue, but it also puts immense…

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Employee Management Ebook

Whether the challenges are in scheduling and labor cost control, security and loss prevention, training, record-keeping, or payroll, technology solutions can…

Presented by SpeedLine Solutions

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Slim Chickens CEO gives insight into brand's successes

by Mandy Wolf Detwiler — Editor, Networld Media Group

Tom Gordon is CEO of Slim Chickens, a fast casual chicken brand with more than 280 units.

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Chick-fil-A franchisee has passion for sustainability, customer service

by Mandy Wolf Detwiler — Editor, Networld Media Group

Caitlin Chavez is a Chick-fil-A franchisee in Puerto Rico. Chavez is dedicated to the brand, focusing on quality, customer service and sustainability.

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How Guest Feedback Can Transform Your Restaurant: A Comprehensive Guide

Guest feedback is essential for restaurants to improve operations, boost retention, and enhance the guest experience—but traditional methods like long receipt…

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U.S. Hospitality Managers: Insights from 500 Frontline Leaders

The hospitality industry is facing a critical tipping point, and it’s not just about gratuities. We polled 500 frontline hospitality managers in the U.S. and…

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ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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How innovations in food packaging paving way for QSRs

by Felicity Kelly — Head of Sustainability, Bunzl Express

Packaging shouldn't be a secondary thought when it comes to your menu.

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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Cicis Pizza leads buffet-style pizza concept with customer-focused tech

by Mandy Wolf Detwiler — Editor, Networld Media Group

Pizza Marketplace Editor Mandy Detwiler talks to Jeff Hetsel, president of Cicis Pizza, about what makes the company tick, the technology its leveraging for…

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Bonchon SVP chats about competing in the chicken market, appealing to Americans

by Mandy Wolf Detwiler — Editor, Networld Media Group

Bonchon SVP of Development Amanda Millikan discusses how the brand's Korean flavors appeal to an American palate and how it fares on the competitive chicken…

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Hiring hungry: 6 hiring tips for quick service restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Hiring is a critical element to QSR operations. These six tips can help a QSR hire smarter.

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Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

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Registration still open for Pizza Leadership Virtual Summit

July 26, 2024

Wednesday marks the 3rd annual Pizza Leadership Virtual Summit, and there's still time to register. Qualified pizza executives and pizzeria owners can register…

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8 tips for fast-food restaurant design

by Mandy Wolf Detwiler — Editor, Networld Media Group

Since the pandemic, fast-food restaurant design has become geared toward efficient, fast pickup and drive-thrus. But designing an interior takes careful…

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