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Customer Service / Experience News & Media

Cicis Pizza takes No. 1 spot on Pizza Marketplace's 2026 Top 100 Movers & Shakers list

by Mandy Wolf Detwiler — Editor, Networld Media Group

Cicis Pizza took home the top honors as Pizza Marketplace's annual event in Las Vegas; Moto Pizza won a tech award from XRobotics and Pizza Nova's Domenic…

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Digital in the Drive-Thru: Designing Outdoor Experiences for QSR Brands

Digital menu boards at the drive-thru are no longer a luxury. In today’s competitive QSR landscape, they’ve become a requirement.

Presented by DSA Signage

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The accidental franchisor: Eddie Flores Jr. kicks off Restaurant Franchising & Innovation Summit with candid look at L&L Hawaiian Barbecue

March 17, 2026

Eddie Flores Jr. transitioned from real estate to become the franchisor of L&L Hawaiian Barbecue, building a legacy based on the "aloha spirit" and family…

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The Pop's Beef legacy: How Frankie Radochonski joined the family grill

by Mandy Wolf Detwiler — Editor, Networld Media Group

After sharpening his skills at another sandwich chain, Frankie Radochonski returned to his roots to evolve from a general manager into a successful multi-unit…

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Empowering restaurants to thrive: How smart technology is transforming the guest experience and the bottom line

by Fast Casual

Amid modern restaurant challenges lies a powerful opportunity – by embracing innovative technology, restaurants can not only survive but truly thrive.

Presented by Oracle

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4 ways to freshen up your QSR

by Mandy Wolf Detwiler — Editor, Networld Media Group

QSR operators can freshen their brand by moving away from muted design trends toward vibrant, brand-aligned colors, upgrading flooring with luxury vinyl and…

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Pizza Nova franchisee believes in quality, consistency, brand culture

by Mandy Wolf Detwiler — Editor, Networld Media Group

Driven by a lifelong connection to the brand, franchisee Chi-son Phu has successfully grown his Pizza Nova business in Toronto by strictly following the…

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Riko's Pizza's unique style sets it apart as brand grows on East Coast

by Mandy Wolf Detwiler — Editor, Networld Media Group

Riko's Pizza's unique thin-crust pizza sets it apart from the heavy competition on the East Coast. The brand is growing and now has 12 locations.

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Refresh your XM strategy with this clear, practical checklist

A simple visual guide to help strengthen your customer and employee experiences.

Presented by Service Management Group

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Unlock New Customers: Leverage Delivery Aggregators for Restaurant Growth

A food delivery aggregator solution can provide significant return on investment because it’s an online platform that simplifies delivery operations for…

Presented by SpeedLine Solutions

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Frontline first: Connecting employee and customer experience for stronger results

Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.

Presented by Service Management Group

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Restaurant industry experts make predictions for 2026

by Mandy Wolf Detwiler — Editor, Networld Media Group

Industry experts predict that the 2026 restaurant landscape will be defined by a "Me-Me-Me Economy," where brands must leverage integrated AI and data-driven…

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Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

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Pizza Brands to Watch in 2026

Dominating the landscape is a shift toward “experiential” and “fusion” dining, where classic pepperoni is being challenged by global flavors like…

Presented by PizzaMarketplace.com

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The Retail Nomad explores the Automated Retail & Kiosk Innovation Show

Nick Harbaugh (aka "The Retail Nomad") takes viewers inside the recent Automated Retail & Kiosk Innovation Show in Tampa.

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How a Mooyah franchisee moved into chicken with Layne's Chicken Fingers

by Mandy Wolf Detwiler — Editor, Networld Media Group

After tapping out the Madison, Wisconsin area with a burger concept, Lucas Bergeson, along with his family and a partner, brought Layne's Chicken Fingers to…

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Top 10 Trends in Restaurant Technology

As the restaurant landscape evolves, operators increasingly rely on technology to remain profitable and deliver an outstanding guest experience.

Presented by Oracle

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Emerging Sports, Emerging Restaurant Opportunities

Sports that may have been overlooked in the past are capturing the public’s imagination and creating fresh opportunities for restaurant operators. These new…

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How to surpass customer expectations, build brand advocates

by Jim Knight — Founder & CEO, Knight Speaker

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a strategy focused on delivering…

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Beyond the slider: White Castle maps out future with tech-forward 'Castle of Tomorrow' prototype

by Mandy Wolf Detwiler — Editor, Networld Media Group

White Castle has a sleek new prototype called the 'Castle of Tomorrow.' With a focus on tech, the prototype is set to bring White Castle into the future with a…

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