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Customer Service / Experience News & Media

Are mobile handheld devices right for your restaurant?

Brian Pickens, product manager at NCR Voyix, talks about the three challenges quick-serve restaurants face that can often be effectively solved through…

Presented by NCR Voyix

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Givex kiosk with AI voice ordering provides human-like interaction

Dan Hawes, head of AI at Givex, gives a demonstration of their self-order kiosk with AI voice ordering capabilities. Users can interact with the kiosk through…

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Star Micronics Introduces the mG-TUDB Series POS Scales with Enhanced USB Connectivity

Industry leader Star Micronics expands its portfolio with the launch of its innovative mG-TUDB series, enhancing point-of-sale (POS) operations with USB-C…

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4 ways to bring DEI into your internal communications

Communicating with thousands, or even hundreds of thousands, of frontline workers can be challenging. Fractured communications and an overall lack of belonging…

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Jollibee takes flight: Filipino QSR's US growth hits 100 stores and beyond

by Mandy Wolf Detwiler — Editor, Networld Media Group

Jollibee has 101 stores in North America, but with franchising on the horizon, the Filipino favorite will soon become your competition.

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GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by FastCasual.com

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The crew member engagement playbook for QSRs

The ultimate field guide to engaging and enabling every single crew member in your quick service restaurant organization—from cashiers to kitchen crew—at any…

Presented by Axonify

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Loyalty 3.0: Elevating Guest Engagement Through Deeper Insights

Explore Loyalty 3.0 with Qu's latest insights. Discover how data-driven, personalized interactions are revolutionizing restaurant loyalty programs. This…

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GoTo Foods’ co-branding renaissance pairs signature brands

by Mandy Wolf Detwiler — Editor, Networld Media Group

GoTo Foods is co-branding several of its signature brands with success shown in increased AUVs.

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Star Micronics To Showcase Top POS Innovations At The 2024 Restaurant Show

Industry leader Star Micronics is gearing up to serve innovation at the National Restaurant Association Show with its cutting-edge range of POS hardware and…

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Snackpass Aids Presotea in Overcoming Tech Challenges

Unfortunately, this digital revolution comes with a unique set of challenges. One of the most prevalent hurdles that restaurant operators face is the…

Presented by QSRweb.com

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Digital Drive-Thru Menu Boards: Taking Your QSR to the Next Level

In the world of quick-service restaurants (QSRs), businesses are constantly trying to revolutionize dining and provide their customers with the most seamless…

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Advancing the restaurant industry with AI innovations in 2024

by Daniel Hawes — Vice President of Product Design, Givex

From VR dining experiences to predictive inventory management, the infusion of AI into the restaurant industry marks a transition from traditional practices to…

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Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs

Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.

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The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

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Why Every Café And Coffee Shop Needs A Linerless Sticky Label Printer

Linerless sticky label printers allow cafes and coffee shops to streamline processes, increase accuracy, decrease costs, and enhance customer engagement.

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7 ways to reduce food safety violations in restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Food safety should be a culture in restaurants. Training and retraining falls on management to make sure restaurants are on the up and up during inspections.

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Long John Silver’s, Blaze Pizza, Slim Chickens execs talk expansion, real estate

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurants executives from Long John SIlver's, Moxie, Slim Chickens and Blaze Pizza talked about expansion and the state of restaurant real estate at the…

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TikTok a powerful call-to-action tool for restaurant operators

by Mandy Wolf Detwiler — Editor, Networld Media Group

Three TikTok experts led a panel discussion on using the social media platform at the Restaurant Franchising and Innovation Summit in Kansas City.

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Slice House by Tony Gemignani takes top honors at Pizza Marketplace Top 100 Movers & Shakers event

by Mandy Wolf Detwiler — Editor, Networld Media Group

Slice House has awarded over 139 franchise agreements since the brand began franchising last year.

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