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Customer Service / Experience News & Media

Advancing the restaurant industry with AI innovations in 2024

by Daniel Hawes — Vice President of Product Design, Givex

From VR dining experiences to predictive inventory management, the infusion of AI into the restaurant industry marks a transition from traditional practices to…

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Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs

Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.

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The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

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Why Every Café And Coffee Shop Needs A Linerless Sticky Label Printer

Linerless sticky label printers allow cafes and coffee shops to streamline processes, increase accuracy, decrease costs, and enhance customer engagement.

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7 ways to reduce food safety violations in restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

Food safety should be a culture in restaurants. Training and retraining falls on management to make sure restaurants are on the up and up during inspections.

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Long John Silver’s, Blaze Pizza, Slim Chickens execs talk expansion, real estate

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurants executives from Long John SIlver's, Moxie, Slim Chickens and Blaze Pizza talked about expansion and the state of restaurant real estate at the…

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TikTok a powerful call-to-action tool for restaurant operators

by Mandy Wolf Detwiler — Editor, Networld Media Group

Three TikTok experts led a panel discussion on using the social media platform at the Restaurant Franchising and Innovation Summit in Kansas City.

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Slice House by Tony Gemignani takes top honors at Pizza Marketplace Top 100 Movers & Shakers event

by Mandy Wolf Detwiler — Editor, Networld Media Group

Slice House has awarded over 139 franchise agreements since the brand began franchising last year.

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Stream Digital Signage and Table Needs Forge a Dynamic Partnership to Elevate the Dining Experience with Advan

Stream Digital Signage and Table Needs have teamed up, merging Stream's digital signage with Table Needs' POS for enhanced drive-thru and dining. Revealed at…

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Checkers & Rally's franchisee has nearly 4 decades of experience

by Mandy Wolf Detwiler — Editor, Networld Media Group

Sam Chand owns 31 Checkers & Rally's locations. Finding real estate to accommodate a double drive-thru is his biggest challenge.

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Why Food Packaging Labels Are Essential to Online Order Fulfillment

Online order fulfillment and food packaging labels increase restaurant and grocery stores’ productivity, accuracy, and customer satisfaction.

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How to motivate 4 different types of employees

by Scott Greenberg — Business Keynote Speaker and Author, Scott Greenberg

Hourly workers can be coached into high performers, but only when management understands their employees and the nuances of motivation.

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Self-order kiosks keep Brooklyn 'video game restaurant' in the black

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-order kiosks have helped allow Action Burger to expand as video game restaurant. Customers pay with credit or cash at three self-serve kiosks.

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Keeping the human element alive in QSRs with Doyle HCM

by Mandy Wolf Detwiler — Editor, Networld Media Group

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com, interviews Mike Adolph, partner and…

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Little Caesars efficient POD Program attractive to franchisees

by Mandy Wolf Detwiler — Editor, Networld Media Group

Little Caesars has launched a modular unit program that is eco-friendly and attractive to potential franchisees. The inaugural POD location in Keokuk, Iowa…

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The Rise of Social Commerce: How Retailers Can Leverage Social Media

Explore social commerce and how retailers can leverage it to their advantage with Star Micronics' ecommerce and online ordering hardware.

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The Tangible Returns of Exceptional Customer Service

Exceptional customer service delivers tangible returns by preventing profit-draining issues before they start. Personalized solutions focused on your success…

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#QSRNEXT | November 8, 2023

Designed with busy schedules in mind, the 30-minute, back-to-back sessions will feature execs in the trenches, who will offer powerful insights on technology…

Presented by QSRweb.com

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Big Dave's Cheesesteaks thrives on culture, customer service, training

by Mandy Wolf Detwiler — Editor, Networld Media Group

Derrick Hayes has three pillars for his cheesesteak brand: customer service, tight training and strict adherence to the brand's culture. Big Dave's…

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Franchising with a twist: Hot Dog Shoppe's strategies for success

January 15, 2024

Ohio-based Hot Dog Shoppe has a new owner and a new lease on life. The brand opens its first franchise in Venice, Florida, Jan. 15.

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