Operations

Burger King gives guests access to its president to share feedback

Photo: Burger King

February 18, 2026

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Burger King is putting its president, Tom Curtis, on the line by giving customers direct access to him via phone to share thoughts on their BK experience, according to a press release.

Guests can call or text Curtis at (305) 874-0520 to share their thoughts. Curtis will personally make as many daily calls as possible, and every message received will be reviewed and responded to, helping to provide important feedback across the business.

"As the home of 'Have It Your Way,' guests are our most important advisors. We're grateful that they provide the feedback that is shaping our brand today and in the future," Curtis said in the press release. "There's nothing like hearing from Guests firsthand, so I'm excited to have an even greater opportunity to have live open and honest conversations, ask questions and see how we can create an even better Burger King together."

Burger King was founded in 1954 and now operates more than 19,000 locations in more than 120 countries and U.S. territories.