Technology

Burger King to expand kiosks due to increasing customer use

Image: HMS Host

November 8, 2023

Burger King plans to expand its self-order kiosks, Josh Kobza, CEO of Restaurant Brands International, Burger King's owner, told investors Friday, according to a Business Insider report.

Kobza said kiosks in company-owned restaurants have delivered "tremendous results" and that the "vast majority" of orders in these restaurants were placed at kiosks.

He said 14% of the company's orders were placed digitally in the quarter, up more than 40% over the prior year, but the figure was 28% at company-operated restaurants with kiosks.

Steven MacArthur-Brooks, director of non-traditional development for Burger King, U.S. & Canada, Restaurant Brands International, will participate in keynote presentation at the Self-Service Innovation Summit, Dec. 4-6 in Miami. To register, click here.