Technology
Church's Chicken taps Qu to refresh tech stack
February 23, 2021
Atlanta-based Church's Chicken has partnered with Qu to help power its digital transformation initiative, which is not only modernizing the brand's corporate technology stack but also improving data access as well as franchisee efficiencies and bottom-line costs, according to a company press release.
Church's users in 1,000 U.S. locations will have access to a unified POS for on- and off-premise orders — orchestrated via a single menu management system..
"Deploying the Qu POS system will help us remove technology barriers blocking our ease of operations and guest engagement," Dusty Profumo, Church's CFO and executive vice president, said in the release. "We're doubling down on new systems to give franchisees the best tools they need to be successful. Moving to Qu allows us to empower the other best-in-class vendors in our ecosystem. As an organization, we want to be more agile, collaborative, and help our operators drive top and bottom-line growth."
The RFP selection and vetting process was nearly two years in duration and included competitive evaluations of many enterprise POS systems, extensive in-lab reviews, and a six-month pilot phase with select Church's corporate and franchise locations, the release said. The refresh includes collaboration with Synergy Suite for back office, Bridg for consumer data and loyalty and HonorBuilt for hardware installation and support
"Moving our technology systems off legacy software to modern, API-first solutions will help us collect and use valuable data, improving our marketing and sales intelligence, and ultimately providing more personalized experiences to our guests," Kerry Leo, Church's senior director of Information and Technology said in the release.
As restaurant brands work to grow off-premise and digital-ordering channels, Qu said it has redefined traditional POS constructs away from countertop systems and dated software into a more dynamic, flexible software approach, according to the release. This allows operators more flexibility to manage locations, data, menus, pricing, reports and employees — across native and third-party channels — for thousands of locations from a single place.
"We couldn't be more excited to continue our journey with Church's Chicken and deploy hundreds of stores on our platform in the next few months. I'm confident that Qu's modern, omni-channel solution will help Church's to unify the management of all in-store and digital order channels from a single interface, delivering more scalable growth opportunities for its devoted franchisees and operators," Qu CEO Amir Hudda said in the release.
"Our enterprise solution has been significantly enhanced for large QSR brands, while ensuring that operators have advanced solutions for drive-thru and curbside operations critical for pandemic performance. For two years now, we have been on a mission to end the fragmentation and disconnected experiences that too many operators and their guests deal with day in and out. We're bringing it to fruition with Church's and many other soon-to-be-announced customers."
Church's Chicken and its sister brands, Texas Chicken and Church's Texas Chicken, have more than 1,500 locations in 25 countries and global markets and system-wide sales of more than $1 billion.
Included In This Story
SynergySuite
SynergySuite helps multi-unit restaurants simplify operations and increase profitability with easy-to-use restaurant management software. Global brands trust SynergySuite's mobile-first software with inventory, purchasing, recipe costing, food safety, scheduling, cash management, human resources and business intelligence.
Qu
Qu is the restaurant technology company evolving POS, responsibly, for a more sustainable future. With the industry’s first unified commerce platform, Qu’s fully integrated products go beyond fragmented ordering and tech experiences to create healthier connections for restaurant operating teams and their many stakeholders.
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