News

HMSHost QSRs deploy self-order kiosks

September 12, 2018

HMSHost has deployed self-order kiosks in about 50 of its airport and travel plaza QSRs across North America and will add them in 100 locations by the end of 2019. The kiosks, which use the QikServe self-service platform and integrate with HMSHost's POS, have already increased average transactions by 20 percent, HMSHost Vice President of Innovation James Schmitz, said in a company press release.

"Since deploying the QikServe kiosk solution, we have seen a significant improvement in overall guest satisfaction," he said. "We are confident that technology solutions like kiosk ordering are transforming the food industry. By introducing these innovations in travel venues, HMSHost is exposing people from all over the world to the technology-driven future of dining out."

Exposure to broad audiences will play a role in revolutionizing the restaurant industry as HMSHost continues to launch innovations like the QikServe-powered kiosks in more of its restaurants. The companies said they are also working together on self-service solutions beyond kiosks to personalize orders, improve satisfaction and produce stronger overall results.