News

Jack in the Box president steps out, new COO steps in

January 26, 2018

Early next month, Jack in the Box will have a new face in the COO's office, while the brand's President Frances Allen is resigning her post on Feb. 9, a news release said. Marcus Tom assumes the COO's post, coming to the brand from his most recent job as senior vice president for Operations at Caribou Coffee, following a stint in the same role for Einstein Bros. Bagels. He has also previously held positions at Starbucks and Yum Brands, a news release said. 

"I will take (this) opportunity to flatten our organizational structure following the expected sale of our Qdoba brand," Jack in the Box Chairman and Chief Executive Officer Lenny Comma said in the release. "Frances was instrumental in refining the brand's strategy and positioning, with an emphasis on improving the quality of the food and transforming the business model to be more asset light through refranchising. We're grateful for her exemplary leadership and believe the Jack in the Box brand is stronger as a result of her many contributions. We wish her all the best."

Allen expressed pride over her three years at the brand. 

"I could not in good conscience remain in position within a single-brand structure," she said in the release. "The appointment of a new COO is the right time for me to exit, and I am excited to embark on the next phase of my career."

In his upcoming role, Tom will oversee operations, franchise restaurants and strategic initiatives. 

"I've had the opportunity to meet with several franchisees and found them to be passionate about the brand and committed to its success," he said in the release. "As Chief Operating Officer, I look forward to working with the broader team and our franchisees to build the brand, provide great customer experiences, and contribute to Jack in the Box's overall success."