News

Krispy Kreme franchisee implements MICROS cloud solution

February 7, 2012

Hospitality Solutions International (HSI), a division of MICROS Systems Inc., announced that Glazing Saddles LLC, a franchisee of the Krispy Kreme Doughnut Corporation, has chosen to implement MICROS Simphony, a cloud-based point-of-service and enterprise restaurant management system.

All eight of the franchisee's locations will utilize MICROS Simphony's service-oriented architecture (SOA), which enables the central management of menus, payroll, scheduling, gift cards and loyalty functions from anywhere through a web browser.

Glazing Saddles' franchise locations include Austin, San Antonio, San Marcos, Laredo and El Paso, Texas. MICROS Simphony's file servers are housed in a MICROS data center, managing upgrades, handling maintenance, and providing the most recent security technology to protect Glazing Saddles' data.

The MICROS Simphony Enterprise solution is configured with Simphony Labor, to help manage staffing, and Simphony Loyalty, to aid in the creation of a new loyalty and gift card program. In addition, the system has a fully customizable web-based reporting capability with a complete set of auditing and analysis tools designed to deliver actionable information. Simphony's web reporting is also available on mobile devices, including the iPhone and iPad.

Each of the franchise locations will implement four MICROS Workstation 5A terminals as well as a MICROS Kitchen Display System (KDS), which will help facilitate drive-thru ordering. The MICROS KDS will expedite drive-thru orders by relaying detailed order information to the employees preparing orders.

"One of the Krispy Kreme values is to 'never settle for second-best,'" said Mark Miller, CFO of Glazing Saddles. "I believe in the MICROS Simphony solution for my Glazing Saddles Krispy Kreme stores, and I'm excited about being able to use the latest enterprise technology. We will benefit greatly from the central administration of our restaurant management applications, and since they are hosted in the cloud, our data will be safely warehoused and benefit from full redundancy. By becoming more efficient, we will spend less time managing our point-of-sale systems, helping us save money and allowing us to better serve our customers."

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