News
Remote call centers handle nationwide drive-thru orders
April 12, 2006
New York Times: An experiment in California is testing the efficacy of fast-food call centers. Employees go to work in Santa Maria and take orders from around the country, transmitting the order info to the proper restaurant so the operation is seamless. A recent interview of customers revealed that no one suspected that anything untraditional was in the drive-thru mix.
Read more(free registration required)
Trends / StatisticsDrive-thruRestaurant Design / LayoutSoup/SaladCurbsideItalian/PizzaSandwichCoffee/Bakery/DonutSeafoodChickenPolicy / Legislation
Related Media
Subscribe
Get the latest news and resources from QSR Web.
