STRATEGIC PARTNERS
September 23, 2014
Taco John's has added InMoment's cloud-based customer experience optimization platform. The platform will be used for Tell TJ, Taco John's guest satisfaction survey program.
"The customer experience has always been at the heart of Taco's John's culture," said Shawn Eby, VP of operations, in a news release. "As we continue to grow, it is critical that we have the right people, technology and programs in place to truly understand and respond to the needs of our guests as quickly possible."
InMoment provides custom feedback reports for each Taco John's restaurant. According to the release, the platform includes integrated text analytics and enables Taco John's to gain insights from unstructured data, which comes in the form of comments. InMoment's platform organizes these insights into alerts, reports and dashboards, which are then sent to Taco John's employees for follow up.
