Technology

Webinar: Mastering the modern customer journey from POS to platform

Image: Adobe Stock

March 7, 2024

While attracting customers is crucial, retaining them through a seamless and satisfying experience is paramount. While self-service options have their place, they shouldn't replace human interaction in dine-in settings. To truly thrive, businesses need a balanced approach, empowering staff with customer insights, automation and smart recommendations.

A free webinar from Oracle Food & Beverage titled "Transact Anywhere: Orderings, Insights and Mobile POS" delves into the transformation of POS systems into powerful digital platforms. The webinar will explore how these platforms seamlessly integrate payments, both in-store and online, with data analytics and mobile solutions. Discover how this convergence translates into increased business output, an exceptional customer experience, and cost reduction.

The webinar will teach viewers how to leverage the power of modern POS systems to:

• Optimize staff efficiency: Equip your team with the tools to excel by providing valuable customer insights, automated tasks, and intelligent recommendations.
• Deliver exceptional customer experiences:Strike the right balance between self-service convenience and personalized staff interaction.
• Boost business performance:Increase output, reduce costs and gain valuable insights through a unified platform that seamlessly manages payments, online and offline transactions and data analytics.

Speakers for the event include Amber Trendell, senior director of strategy for Oracle Food and Beverage, and Tom Seeker, chief information officer for Earl Enterprises. Mandy Detwiler, managing editor of Networld Media Group, will moderate.

To register for the free webinar, click here.

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Oracle

Oracle helps ambitious food and beverage providers transact in new ways, prioritize guests, and deliver great experiences. With Simphony Cloud, an open and extensible digital transaction platform, NetSuite for business management, and CrowdTwist for loyalty, thousands of operators worldwide automate operations and elevate personalized guest experiences with Oracle.

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