Podcast

Taco Bell HR leader on making your restaurant an employee magnet

Taco Bell's VP of People and Experience discusses the brand's multi-faceted approach to pulling in great employees in a tight labor market.

January 11, 2019

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Podcast Summary and Timeline

Summary: Bjorn Erland, Taco Bell VP of People and Experience, discusses the brand's multi-faceted approach to pulling in great employees in a tight labor market and how to inspire them to grow with the company.

Podcast Q&A Timeline

Interview with Bradley Cooper - Editor for Digital Signage Today

(1:38 - 2:54) - Shelly and Bradley discuss the importance of digital signage software and what restaurateurs should be thinking about for their software solutions.

(2:55 - 4:24) - Shelly asks Bradley about how brands can save money with their software.

(4:25 - 5:29) - Shelly and Bradley compare investing in technology vs. content. Bradley breaks down how using content can improve restaurant digital signage efforts.

(5:30 - 7:15) - Shelly asks Bradley about problems restaurateurs can run into when deciding on digital signage software solutions. Bradley identifies pitfalls and how to avoid headaches found with certain suppliers.

(7:16 - 8:45) - Finally, Shelly and Bradley discuss the latest new trends that restaurants may want to embrace.

Interview with Bjorn Erland - VP of People & Experience, Taco Bell

(10:05 - 11:19) - Shelly and Bjorn discuss hiring and retention and how important it is to Taco Bell. Bjorn talks about competition and unemployment rates affecting hiring.

(11:20 - 15:41) - Shelly asks Bjorn about the programs he uses to attract potential employees. He also how hiring parties have worked well at Taco Bell.

(15:42 - 16:53) - Shelly talks with Bjorn about the social arena and how employee referrals help to drive higher-quality hires.

(16:54 - 19:56) - Shelly asks about the culture of Taco Bell and the types of people who fit in well with the restaurant. Bjorn talks about what they look for when hiring employees. He also talks about how youthful the brand is and how that works into the culture.

(19:57 - 23:00) - Shelly and Bjorn discuss career opportunities with Taco Bell and about how the chain's COO came up through the ranks.

(23:08 - 25:06) - Bjorn offers wisdom to other restaurants about what to do with their hiring practices.

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