Nestlé: Co-creating the future of breakfast

Building a global insight community for the largest food and beverage company in the world

Presented by Service Management Group

How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by FastCasual.com

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

Unlocking Memorable Restaurant Experiences by Enhancing Brand Consistency

Customers expect standardized experiences and when those expectations are not met, it can cause confusion, misinterpretation of company values, loss of trust…

Shipley Do-Nuts SynergySuite Case Study

Shipley Do-Nuts is booming. Learn how SynergySuite has helped Shipley manage its growth and coordinate operations and data among company shops and franchisees.

Presented by SynergySuite

Adopting an Ecosystem Approach to Restaurant Technology

Relying on multiple vendors to implement a digital transformation can be a challenge. Working with a core technology ecosystem provider can simplify the…

Putting a face to faceless transactions: Four ways to maintain invaluable connections with customers

The famous theme song from “Cheers” perfectly put words to the ultimate rapport restaurants want with their customers. These days, though, building a…

Presented by FastCasual.com

Tying it all together: how restaurant marketing leaders measure and quantify impact in an increasingly omnichannel world

The restaurant industry has been thrust into a new omnichannel reality that’s upended not only the dining experience, but the tactics marketers use to drive…

Presented by FastCasual.com

The 2021 Dining Report

People are already in a new normal, and restaurants should expect to join them - and stay there. This is the exclusive report that shows you how.

Dining in 2021: How It Started, How It's Going. What's Next.

The pandemic has no doubt taken its toll on restaurants, but while thousands are struggling, others are reporting gains.

How to unblock your restaurant’s loyalty “blind spot”

Learn how your organization can gain visibility into the purchasing preferences of 100% of your diners without the friction of an opt-in process.

[Fast Casual Executive Summit 2020] Executive Perspectives: Inspiration for Today’s Restaurant Leaders

Three short, thought-provoking talks that will leave you challenged and inspired by executives from Everbowl, CRAVE Franchising, HMSHost, and VIPinsiders.

Presented by Fast Casual Executive Summit

Optimize Technology to Deliver Better Customer Loyalty & Engagement

When it comes to driving loyalty and increasing profitability through customer relationships, here are four technology-driven tactics imperative to a…

4 ways loyalty programs can drive digital engagement

These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…