Conquer Your Omnichannel Strategy With Cloud-Based Solutions

Omnichannel ordering options are an expectation, not an exception. Consumers have become accustomed to patronizing their favorite brands from multiple…

Star Micronics Extends Its Line Of Acclaimed POS Tablet Display Stands

Star Micronics launches new versatile tablet display solutions for retail, hospitality, cannabis, and self-service industries.

How subscription services, loyalty programs encourage repeat business

September 27, 2022

It's been a rough two-and-a-half years for the restaurant industry since the onslaught of the COVID-19 pandemic. Still, there are ways to increase business and…

Why restaurants are dropping phone lines for voice bot systems

September 1, 2022

More restaurants are replacing direct phone lines with voice bots to allow workers to focus on serving, cooking and internal operations.

The Future Of The Hospitality Industry Is Connected

Make sure your business has all it needs to compete because the future of the hospitality industry is cloud-based and connected.

The Unified Commerce Platform Explained: Next Generation Software Architecture for Restaurants

Multi-unit restaurants desperately need unified ordering and fulfillment systems to drive speed, convenience, and personalized experience. A modern commerce…

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How marketing has changed for QSRs

by Jeff Haws — Senior Content Marketing Manager, MessageGears

QSR marketing has changed. Yes, there's still TV, radio and display, but local-level and digital advertising has gotten popular as well.

Dine-in not regaining popularity, take-out gains steam

July 20, 2022

Despite the fact all restaurants are completely open for dine-in, after two years of closures and restrictions due to the COVID-19 pandemic, the number of…

Franchisee to open first Taco Bell Go Mobile unit

July 14, 2022

A Taco Bell franchisee will open the first Taco Bell Go Mobile location on the West Coast. Diversified Restaurants Group, a multi-brand QSR restaurant…

Webinar leverages data to show loyalty programs improve bottom line

July 6, 2022

Loyalty programs are smarter, more intuitive and easier to use than ever before. Having a solid loyalty program in place can increase guest frequency, improve…

How to handle extreme customization in restaurant apps, websites

by Mandy Wolf Detwiler — Editor, Connect Media

Apps and websites have grown more intuitive and better working, but what do you do when you've got a customer who's over customizing his or her order? These…

Chick-fil-A tests mobile pick-up lanes

June 23, 2022

Chick-fil-A has launched a dedicated pick-up lane for mobile orders, according to company news.

How technology can improve guest experience

by Michael Jaszczyk — CTO, U.S. CEO, GK Software

QSRs must invest in technology innovations that help them meet their ultimate goal of improving the guest experience. Luckily, pandemic-fueled digital…

Taco Bell opens Defy concept unit

June 8, 2022

The long-awaited Taco Bell Defy restaurant has opened in Brooklyn Park, Minnesota. The concept has a two-story model that delivers innovative technology and…

Carry-out losing traction thanks to delivery, drive-thru options

May 13, 2022

More restaurant customers than ever are visiting the drive-thru and using delivery services compared to carrying out food orders.

Why Thermal Printers Have A Place In Today’s Modern Kitchens

Last week, I had a chat with John Maieli, Channel Partner Executive at Star Micronics America. He had a vision: thermal printers in professional kitchens…

Adopting an Ecosystem Approach to Restaurant Technology

Relying on multiple vendors to implement a digital transformation can be a challenge. Working with a core technology ecosystem provider can simplify the…

Report: digital orders make up one-third of restaurant sales

May 5, 2022

A new report from Patronix Systems Inc., a digital guests experience platform, found that digital orders have risen to one-third of total restaurant and…

Digital Technologies Reshaping Restaurant Operations

Operators are increasingly using digital devices to improve service, help manage labor challenges and gather insightful analytics.

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Connect Media

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…