How to handle extreme customization in restaurant apps, websites

by Mandy Wolf Detwiler — Editor, Networld Media Group

Apps and websites have grown more intuitive and better working, but what do you do when you've got a customer who's over customizing his or her order? These…

Chick-fil-A tests mobile pick-up lanes

June 23, 2022

Chick-fil-A has launched a dedicated pick-up lane for mobile orders, according to company news.

How technology can improve guest experience

by Michael Jaszczyk — CTO, U.S. CEO, GK Software

QSRs must invest in technology innovations that help them meet their ultimate goal of improving the guest experience. Luckily, pandemic-fueled digital…

Taco Bell opens Defy concept unit

June 8, 2022

The long-awaited Taco Bell Defy restaurant has opened in Brooklyn Park, Minnesota. The concept has a two-story model that delivers innovative technology and…

Carry-out losing traction thanks to delivery, drive-thru options

May 13, 2022

More restaurant customers than ever are visiting the drive-thru and using delivery services compared to carrying out food orders.

Why Thermal Printers Have A Place In Today’s Modern Kitchens

Last week, I had a chat with John Maieli, Channel Partner Executive at Star Micronics America. He had a vision: thermal printers in professional kitchens…

Adopting an Ecosystem Approach to Restaurant Technology

Relying on multiple vendors to implement a digital transformation can be a challenge. Working with a core technology ecosystem provider can simplify the…

Report: digital orders make up one-third of restaurant sales

May 5, 2022

A new report from Patronix Systems Inc., a digital guests experience platform, found that digital orders have risen to one-third of total restaurant and…

Digital Technologies Reshaping Restaurant Operations

Operators are increasingly using digital devices to improve service, help manage labor challenges and gather insightful analytics.

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Networld Media Group

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

Ghost Kitchens Give Restaurants New Life

To take advantage of the growing delivery segment while at the same time maximizing kitchen space, many restaurants have begun operating virtual brands, also…

Sodexo Romania teams with restaurant delivery app for payment

April 18, 2022

Sodexo Romania has partnered with Tazz, a food delivery app, to allow guests to pay using their Gusto Pass meal card at Sodexo and Tazz partner restaurants…

Qu Expands Its Unified Commerce Platform for Enterprise Restaurants

BETHESDA, Md.--(BUSINESS WIRE)--Qu, the restaurant tech company that built the industry's first Unified Commerce and Ordering Platform, has announced several…

How Restaurant Software Architecture Impacts APIs & Performance

In this article, we dive deeper into APIs, explaining more about the differences between modern & legacy architectures; how APIs impact your entire tech stack…

The Who, What & Why of the API

Find out how to deploy an integrated restaurant technology model that reduces complexity, streamlines your operations, and helps you please your guests.

3 Ways to Future-Proof Your Restaurant Tech Stack

It’s clear that a digital transformation is no longer a "nice to have" but a necessity for future viability. At Qu, we believe the winning restaurants in the…

Putting a face to faceless transactions: Four ways to maintain invaluable connections with customers

The famous theme song from “Cheers” perfectly put words to the ultimate rapport restaurants want with their customers. These days, though, building a…

Presented by FastCasual.com

2022 State of Digital for Restaurants

We recently conducted our 3rd Annual State of Digital survey for Fast Casual and QSR concepts with over 25 locations. This report highlights 2021 performance…

Presented by Qu

2021 Has Been Koala’s Best Year in Platform History, Brand Highlights Company’s Growth

Industry leading platform supports restaurant industry growth through the pandemic era

Canadian restaurant visits down; off-premise dining rising

November 30, 2021

Online and physical visits to Canadian restaurants and foodservice outlets were flat in the year ending Sept. 2021, compared to a year ago when traffic was…