Commentary: 5 ways to deal with negative online reviews

Negative online reviews don't have to kill a restaurant's reputation.

Restaurants take the lead in hunger crisis aid

by Alicia Kelso — Editor, QSRWeb.com

A new report shows that one in five Americans don't know how they'll afford their next meal.

Canadian foodservice visits lead developed markets

August 29, 2012

Global foodservice traffic in the first quarter of 2012 reflected each geography's economy, according to market research comany The NPD Group. For example…

Del Taco selects new agency of record

August 29, 2012

Del Taco has selected San Francisco-based agency Camp + King as its lead advertising agency of record. Camp + King will lead all strategic branding and…

Subway commits to ending gestation stall use

August 29, 2012

Subway is the latest QSR chain to condemn the use of gestation crates and is working toward the elimination of these crates within its supply chain. According…

Tasti D-Lite hosts promotions for 25th birthday

August 29, 2012

Tasti D-Lite is marking its 25th birthday with a limited-edition birthday cake flavor, which will be available Sept. 3-30.

Wendy's franchisee implements RTIconnect back office software

August 29, 2012

Allen Properties LLC, a Florida-based Wendy's operator owned by Mike Allen, has implemented RTIconnect back office software.

Reaching more customers through digital technology

by Valerie Killifer — senior editor, NetWorld Alliance

A Q&A with Noah Glass, founder and CEO of online ordering firm OLO, on the new digital customer and the technology driving their dining experiences.

It’s not a chicken-and-egg scenario: quality comes before sales

by Jason Hamilton — VP of Marketing, Snagajob

By assessing applicants for their behavioral preferences, you can find out if an applicant has the energy to work the drive-thru, the customer service for the…

Time for QSRs to adopt an omnichannel customer engagement strategy

by Christopher Hall — writer, self

Today's selling environment calls for an omnichannel strategy that cuts across digital signage to mobile to online media and is consistent with the in-store…

Dunkin' Donuts adds 29 units to Texas expansion plan

August 28, 2012

Dunkin' Donuts has signed multi-store development agreements with four franchise groups to develop 29 new restaurants in the Houston and Waco, Texas, markets…

Wienerschnitzel rolls out Der Chicken Dippers

August 28, 2012

Wienerschnitzel has rolled out its newest menu item, Der Chicken Dippers. The bite-sized crispy chicken is served with a choice of three dipping sauces: sweet…

McDonald's ready to plant flag in Siberia

August 28, 2012

The Golden Arches are about to pop up in Siberia, Russia. According to the Voice of Russia, the company's Russia development director, Viktor Eidemiller…

Burger King franchisee partners with Red Cross for emergency response efforts

August 28, 2012

Colorado-based Ocedon Burger King Restaurants has donated $5,000 to the American Red Cross' Colorado disaster response fund to aid in the recovery of this…

Culver's enhances website design

August 27, 2012

Culver's has launched a new website at www.culvers.com to better communicate its "Welcome to Delicious" brand story. The centerpiece of the new website is food…

Popeyes rolls out six new signature sauces for Handcrafted Tenders

August 27, 2012

Popeyes Louisiana Kitchen, a division of AFC Enterprises Inc., today launched six Signature Sauces — Bayou Buffalo, Barbeque, Sweet Heat, Mardi Gras Mustard…

Report: Chain restaurants missing ethnic cuisine opportunities

August 27, 2012

New research from Technomic shows that, while consumer demand for ethnic cuisine is high, chain restaurants are missing the opportunity to offer such foods and…

Foodservice habits of the college Millennial becoming clear

by Alicia Kelso — Editor, QSRWeb.com

Culinary preferences, such as meatless and global cuisines should influence industry for a long time.

McDonald's, In-N-Out suspend supplier over animal welfare concerns

August 24, 2012

After an undercover video showed employees at the Central Valley Meat Co. beating, kicking, shooting and shocking cows en route to their slaughter, McDonald's…

Dairy Queen offering September Blizzard deal

August 24, 2012

Dairy Queen is kicking off the start of the new school year with a Blizzard deal. Throughout the month of September, participating Dairy Queen and DQ Grill…