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Operations News & Media

June Restaurant Performance Index shows improved conditions

July 30, 2012

Bolstered by stronger same-store sales and customer traffic levels, the National Restaurant Association’s Restaurant Performance Index (RPI) stood above 10…

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NPD: Consumer interest in smaller portions, customization lead to combo meal declines

July 30, 2012

Combo meals are down by about 1 billion servings since 2007, according to market research firm The NPD Group. A recently released NPD foodservice market…

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Game changers and shapers inspiring product development and innovation – Part 1

by Suzy Badaracco — President, Culinary Tides Inc

The terms now capturing restaurant consumers' mindsets include simplicity, value, authenticity, playfulness, escapism, invigorating and risk taking.

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Pizza cone concept expands in convenience stores

July 30, 2012

Cono Italiano's "pizza conos," or pizza cones, are now available at three gas station chains throughout the New York City market.

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Dunkin' Brands names new chief information officer

July 30, 2012

Dunkin' Brands Group Inc., parent company of Dunkin' Donuts and Baskin-Robbins, has announced the appointment of Jack Clare to the position of chief…

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Carl's Jr., Hardee's parent company going public

July 30, 2012

CKE Inc. has announced that it has commenced an initial public offering of 13.3 million shares of its common stock at an anticipated public offering price…

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Chick-fil-A's perception drops amid gay marriage controversy

July 30, 2012

Chick-fil-A's perception with quick-service restaurant consumers nationwide has taken a significant hit in most regions of the country, including the South…

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NRA launches sixth ServSafe Manager course

July 30, 2012

The National Restaurant Association (NRA) has launched its ServSafe Manager Online Course, 6th Edition – the web-based version of its ServSafe Manager Book…

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Chick-fil-A spokesman dies suddenly

July 27, 2012

Don Perry, a longtime spokesman for Atlanta-based Chick-fil-A, died suddenly this morning of an apparent heart attack.

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Restaurant chains get into the Olympic spirit

by Alicia Kelso — Editor, QSRWeb.com

Brands using Facebook to offer promotions, engage fans.

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Dunkin' Brands' solid sales driven by cold beverages, sandwiches

by Alicia Kelso — Editor, QSRWeb.com

Company plans to introduce K-Cups in California Baskin-Robbins stores, launch new mobile app.

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Taco Bell's green prototype unit to open in W. Va.

July 27, 2012

A new Taco Bell restaurant in Kenova, W. Va., features numerous green elements including LED lamps, a recirculating waterfall in the drive-thru and insulating…

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Rita's Italian Ice raises $388K for children's cancer research

July 27, 2012

Rita's Italian Ice announced that it raised $388,237 following the June conclusion of the company's nationwide annual Paper Lemon Fundraising campaign and…

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Seven universities launch petitions to remove Chick-fil-A

July 26, 2012

Chick-fil-A president Dan Cathy's recent comments against gay marriage continue to generate ire from various factions.

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Consumer perception of Burger King sours after social media crisis

July 26, 2012

The photo of a Burger King employee standing in two lettuce bins went viral quick and has since caused consumer perception of the brand to decline sharply.

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Auntie Anne's testing mobile ads with real-time redemption

July 26, 2012

Auntie Anne's Pretzels is partnering with The Coca-Cola Company, Millennial Media and Sparkfly Inc. to pilot a mobile advertising campaign that will offer…

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White Castle's new facility will bring 100 jobs to Ohio

July 26, 2012

Columbus, Ohio-based White Castle has announced that it is building a new frozen food facility, which will create 100 permanent jobs in Vandalia, just north of…

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Singapore In-N-Out pop-up stand sells out in 5 minutes

July 26, 2012

In-N-Out Burger's cult following has extended well beyond U.S. borders. The chain's pop-up stand in Singapore sold out of burgers within five minutes of making…

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Local Store Marketing University to participate in Calif. foodservice expo

July 26, 2012

Duke Marketing LLC has announced that LSM-U, Local Store Marketing University, an educational program devised to enhance restaurant marketer's ability to…

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How does a restaurant pop the question?

by Nate DaPore — President and CEO, PeopleMatter

Engaged employees can increase revenue per interaction, improve repeat business and ensure customer advocacy.

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