Your QSR's workplace culture: Brand builder or buster?

by S.A. Whitehead — Food Editor, Net World Media Group

Think workplace culture doesn't show through to your customers? Think again. In fact, poor feedback about your brand through venues like social media and even…

How Clover Food Lab, EVOS Restaurants improved operations, customer experience

May 28, 2019

Through digital transformation, restaurant operators are able to streamline the way they attract customers while also gaining back-of-house efficiencies in…

Multi-unit Golden Chick franchisee named brand president

May 24, 2019

Golden Tree Restaurants has named Jim Stevens as president of Golden Chick. Stevens will take over the 52-year-old brand after spending one year as a Golden…

Wow Bao tops FastCasual's list of Top 100 Movers & Shakers

Five Guys takes home the Fast Casual Excellence in Food Safety Award.

How Yelp uses customer data to help restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As more guests use social media to share their dining experiences, companies such as Yelp — which began as a restaurant review site but has expanded into a…

American Express gets in the restaurant CRM business with purchase of Resy

May 16, 2019

American Express has entered an agreement to buy Resy, a digital restaurant reservations booking and management platform.

Toast introduces payroll and management solution

May 15, 2019

Toast Inc., a restaurant management platform, has introduced Toast Payroll & Team Management, a solution that simplifies payroll and employee management…

'Paying' fair: The push for restaurants, retailers to take cash

by David Jones — Editor, Networld Media Group

The push is on in U.S. cities and states to mandate that restaurateurs and other merchants accept cash to ensure equal accessibility to everyone. What's…

KFC US names operations veteran to COO role

May 14, 2019

KFC Corporation has named Monica Rothgery to the position of KFC U.S. COO to oversee operational strategy and execution. 

Wendy's recognizes Top 200 GMs

May 6, 2019

The Wendy's Company recognized 200 outstanding general managers last week for extraordinary leadership, performance, operations excellence dedication and…

Del Taco exec on making it in Mexican QSR category + Taziki's CEO relays business benefits of creating calm

by S.A. Whitehead — Food Editor, Net World Media Group

From Mexico to the Mediterranean, today's podcast focuses on two brands that strive to take diners to different parts of the planet through food and…

Nation's 5th biggest restaurant operator shifts payroll, other key functions to cloud

May 1, 2019

The world's biggest Pizza Hut and Wendy's franchisee, NPC International, is rolling out a new digital multi-function payroll and HR management program that…

Subway, Yum cultures help elevate women to QSR leadership amidst industry strewn with challenges

by S.A. Whitehead — Food Editor, Net World Media Group

What impedes female QSR professionals en route to the top of the world's biggest chains? And what difference can women make once they reach the C-level? Female…

ParTech partners with Altametrics on POS software

April 25, 2019

ParTech Inc., a POS solution provider, is partnering with Altametrics and Hubworks, which provide cloud-based entreprise restaurant systems and software.

Pre-cut melon salmonella outbreak sickens 117: What restaurants should do to protect customers

April 25, 2019

Following an April 12 recall of assorted melons by Indiana-based company, Caito Foods LLC, the FDA and U.S. Centers for Disease Control and Prevention are…

McDonald's sharpens focus on Quarter Pounder, moves away from Signature Crafted

April 19, 2019

McDonald's said customer feedback and a move toward more menu simplification has prompted the chain to "move away" from its Signature Crafted Recipes…

Leveraging POS Technology to Improve Restaurant Communication

With all the issues a restaurant manager needs to deal with over the course of the day, communication can fall by the wayside. Here are a few tips to help keep…

Presented by SpeedLine Solutions

The QSR rental rate trifecta: 3 things to know before negotiating your rate

When it comes to negotiating any QSR operator's commercial rental rate, it pays to first understand that not only does the amount of rent paid per square foot…

Is your QSR prepared for 'lifestyle dieters'?

by Betsy Craig — pres, menutrinfo.com

Just when gluten-free has begun to be manageable for most QSRs to safely serve for both customers who must refrain from gluten, along with those who simply opt…

Processing Payments at the Door: How to Increase Credit Card Security

In today’s world, restaurant operators face the challenge of providing customers with the payment options they want, while still keeping costs under control.

Presented by SpeedLine Solutions