Papa Gino’s taps IBM for data analytics

June 12, 2011

Papa Gino's has implemented IBM business analytics software to closely measure data pulled from the chain's online customer loyalty program.

Subway Canada launches Commit to Fit

June 12, 2011

Subway restaurants in Canada have launched "Commit to Fit," a comprehensive program designed to inspire, motivate and celebrate healthy lifestyle changes.

Beyond burger wars: Pizza Hut vs. Burger King in NBA Finals-inspired challenge

June 8, 2011

Burger King and Pizza Hut employees are paying particularly close attention to the NBA Finals between the Miami Heat and Dallas Mavericks.

Whataburger releases company history book

June 8, 2011

The enthusiastic customers of Whataburger – the company's Facebook page was launched in April and already has more than 242,000 fans – can now get a glimpse…

KFC UK earns Red Tractor certification

June 8, 2011

KFC U.K. has received the Red Tractor certification, which ensures KFC's chicken products have been sourced under stringent safety, environmental and animal…

Yum! Brands looks to Argentina for expansion

June 8, 2011

As China continues to provide a boon for Yum! Brands restaurants such as KFC and Pizza Hut, the Louisville, Ky.-based company is now looking at other…

Sonic sets Q3 results call

June 8, 2011

Sonic Corp. plans to report third-quarter results at the market close on June 22. The company will provide an online simulcast of its earnings release…

Baskin-Robbins debuts in Singapore

June 8, 2011

Baskin-Robbins has opened its 4,000th international location in Novena Square, Singapore. The Novena Square location is the brand's first shop in Singapore, as…

New marketing chief named for Carl’s Jr., Hardee’s

June 7, 2011

CKE Restaurants Inc., parent company of Carl's Jr. and Hardee's chains, has promoted Brad Haley to chief marketing officer.

McDonald’s Europe switches to sustainable fish supply

June 7, 2011

Beginning in October, McDonald's Filet-O-Fish products in 39 countries throughout Europe will be certified as sustainable by the Marine Stewardship Council…

More than financials: Market Force webinar to discuss use of customer-focused metrics

June 7, 2011

Speaker Jerry Calabrese, former McDonald's VP of global restaurant measurement, helped drive some of the changes that led to the chain's turnaround over the…

Subway marks 1,000th unit in Asia

June 6, 2011

The Subway chain has reached several milestones over the past few months, including the most recent opening of its 1,000th store in Asia.

Bojangles' reaches milestone, plans further expansion

June 6, 2011

Bojangles' is opening its 500th restaurant today in Surf City, N.C. The chain, which first opened in 1977, now operates in 10 states and Washington, D.C.

Krispy Kreme switching to cage-free eggs

June 6, 2011

Feeling heat from the Humane Society of the United States (HSUS), Krispy Kreme will soon switch its food supply chain to include cage-free eggs.

Dunkin' Donuts' franchisees cited for child labor violations

June 6, 2011

Four Massachusetts Dunkin' Donuts' franchisees have been ordered to pay more than $13,000 in fines after the state attorney general cited them for child labor…

NRA: Restaurants to boost summer employment numbers

June 6, 2011

Restaurants are expected to add 425,000 jobs this summer season, a 4.6 percent increase over the March 2011 employment level, according to National Restaurant…

Commentary: Pizza Hut one of many chains helping with post-disaster efforts

Employee provides firsthand account of team's experience following the Joplin tornado, which included giving away more than 7,800 pizzas.

Cultivating innovation for the customer's benefit

by Rob Connelly

The key to valuable innovation – and ultimately success is commitment, which begins with asking the right questions.

What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

Tim Hortons agrees on $5.7 million severance for outgoing CEO

June 5, 2011

Oakville, Ontario-based Tim Hortons Inc. has reached an agreement with Don Schroeder, former president and CEO who departed the company at the end of May.