Improved margins help Carl's Jr., Hardee's as Q3 comps stay negative

December 8, 2009

CKE Restaurants Inc., parent company of Carl's Jr. and Hardee's restaurants, has improved net income for the third quarter ended Nov. 2 even as comps continue…

Improved margins help Carl's Jr., Hardee's as Q3 comps stay negative

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December 8, 2009

CKE Restaurants Inc., parent company of Carl's Jr. and Hardee's restaurants, has improved net income for the third quarter ended Nov. 2 even as comps continue…

Church's Chicken appoints new CEO

December 7, 2009

Six months after finalizing its purchase of the Church's Chicken chain, new parent company Friedman, Fleischer & Lowe (FFL) has replaced five-year…

McDonald's November U.S. comps fall slightly

December 7, 2009

McDonald's Corp.'s recessionary resistance was challenged last month as same-store sales dropped across the globe with the exception of Europe. Global comps…

Church's Chicken appoints new CEO

December 7, 2009

Six months after finalizing its purchase of the Church's Chicken chain, new parent company Friedman, Fleischer & Lowe (FFL) has replaced five-year…

McDonald's November U.S. comps fall slightly

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December 7, 2009

McDonald's Corp.'s recessionary resistance was challenged last month as same-store sales dropped across the globe with the exception of Europe. Global comps…

Krispy Kreme net loss narrows in Q3

December 6, 2009

Krispy Kreme Doughnuts Inc. continues to improve its operations, according to financial results for the third quarter ended Nov. 1, 2009.   Same store sales at…

The ROI in empowering front-line employees

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

QSR operators should focus on building customer relationships, and the sales will follow. Part II.

Krispy Kreme net loss narrows in Q3

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December 6, 2009

Krispy Kreme Doughnuts Inc. continues to improve its operations, according to financial results for the third quarter ended Nov. 1, 2009.   Same store sales at…

The ROI in empowering front-line employees

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

QSR operators should focus on building customer relationships, and the sales will follow. Part II.

Yum! Brands outlines 2009 growth

December 3, 2009

Yum! Brands Inc., parent company of KFC, Taco Bell and Pizza Hut has reaffirmed its full year 2009 EPS growth forecast of 12 percent, excluding special items…

Yum! Brands outlines 2009 growth

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December 3, 2009

Yum! Brands Inc., parent company of KFC, Taco Bell and Pizza Hut has reaffirmed its full year 2009 EPS growth forecast of 12 percent, excluding special items…

McDonald's COO Alvarez to retire for health reasons

December 1, 2009

Ralph Alvarez, McDonald's president and chief operating officer, has decided to retire from the company for health-related reasons, McDonald's CEO Jim Skinner…

McDonald's COO Alvarez to retire for health reasons

December 1, 2009

Ralph Alvarez, McDonald's president and chief operating officer, has decided to retire from the company for health-related reasons, McDonald's CEO Jim Skinner…

Krispy Kreme returns to New Mexico

November 29, 2009

Krispy Kreme Doughnut Corp. has announced that it has awarded development rights to Hot Glazed Enchantment Inc. for the development of five Krispy Kreme retail…

Why opportunities for QSRs go up when guests buy down

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Operators should focus on the new opportunities that abound during the current economy. Part I.

Krispy Kreme returns to New Mexico

November 29, 2009

Krispy Kreme Doughnut Corp. has announced that it has awarded development rights to Hot Glazed Enchantment Inc. for the development of five Krispy Kreme retail…

Why opportunities for QSRs go up when guests buy down

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Operators should focus on the new opportunities that abound during the current economy. Part I.

Wendy's bakers protest proposed contract

November 24, 2009

Union workers at the Zanesville New Bakery Co. of Ohio, makers of hamburger buns for Wendy's restaurants, have launched a protest against the chain for…

Wendy's bakers protest proposed contract

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November 24, 2009

Union workers at the Zanesville New Bakery Co. of Ohio, makers of hamburger buns for Wendy's restaurants, have launched a protest against the chain for…