Customer satisfaction, economic indicators continue to rise

QSR customer satisfaction has matched its highest score ever, with Wendy's in the lead.

N.Y. governor proposes wide-reaching menu labeling bill

May 19, 2009

ALBANY, N.Y. — New York Gov. David A. Paterson has announced he has proposed legislation to help fight obesity by requiring calorie posting in restaurants…

Dunkin' Donuts impersonator arrested

May 19, 2009

Herald News (Mass.): Fall River, Mass., police have arrested a former Dunkin' Donuts employee who allegedly entered various branches of the franchise dressed…

Technomic, C3 partner on insights into QSR family-dining occasions

May 18, 2009

CHICAGO — Technomic and C3 have joined forces to provide expanded services to their clients, beginning with a new Family Attitudes and Motivations (FAM) Dining…

Institutional Investor survey names Yum! CFO tops in restaurant industry

May 17, 2009

LOUISVILLE, Ky. — Yum! Brands Inc.'s chief financial officer Richard Carucci has been recognized by Institutional Investor's 2009 America's Best CFOs survey…

Burger King suffers from marketing misstep

May 17, 2009

BusinessWeek: While its competitors blanketed the market with dollar deals this spring, Burger King stuck with ads that wooed its male "superfans" and…

Second national menu labeling bill introduced

May 14, 2009

WASHINGTON, D.C. – Sen. Tom Harkin (D-Iowa), chairman of the Senate Committee on Agriculture, Nutrition and Forestry, and Rep. Rosa DeLauro (D-Conn.) have…

Krystal names franchisee of the year

May 14, 2009

CHATTANOOGA, Tenn. — The Krystal Co. has named Nashville, Tenn.-based franchise group, BJKF LLC its 2008 Krystal Franchisee of the Year, an honor given…

Jack in the Box sees small net gain for Q2

May 13, 2009

SAN DIEGO — Jack in the Box Inc. has reported same-store sales at company restaurants were up 0.4 percent for the second quarter ended April 12, compared to a…

Fugitive makes one last trip to Taco Bell

May 13, 2009

The Journal Gazette (Ft. Wayne, Ind.): Jermaine Askia Cooper, who was wanted on multiple felony charges, led police on a two-county high-speed chase before…

PepsiCo launches online restaurant development tool

May 12, 2009

PURCHASE, N.Y. — PepsiCo has launched a new online resource devoted to growing the foodservice trade, bringing valuable data and insights to restaurant…

Manchu Wok finds success with new prototype store

May 11, 2009

NEW YORK — One year after the introduction of Manchu Wok's prototype stores into select locations in Canada and the United States, the Chinese fast-food…

Centerplate launches lab to showcase service solutions for sports venues

May 11, 2009

STAMFORD, Conn. — Centerplate, the foodservice partner to North America's convention, sports and entertainment venues, has announced the launch of its new…

Krispy Kreme CEO confident in brand strategy

Q&A with James Morgan outlines growth and new product plans.

Cold Stone, Rocky Mountain Chocolate Factory extend co-branding effort

May 10, 2009

DURANGO, Colo. — Rocky Mountain Chocolate Factory Inc. and Cold Stone Creamery have announced the expansion of the companies' co-branding option to several…

NFA files class action suit against Burger King

May 10, 2009

Blue MauMau: Burger King's National Franchisee Association has filed a class action suit on behalf of all franchise owners against Burger King Corp. and its…

Jack in the Box Inc. to webcast Q2 earnings call

May 10, 2009

SAN DIEGO — Jack in the Box Inc. will release second quarter 2009 operating results after market close on May 13, and the company will host a conference call…

U.S. sales help lift McDonald's April comps

May 7, 2009

OAK BROOK, Ill. — McDonald's Corp.'s global comparable-store sales rose 6.9 percent in April, marking the 72nd consecutive monthly increase, the company has…

Tim Hortons Inc. Q1 net up 7.5%

May 7, 2009

OAKVILLE, Ontario — Tim Hortons Inc. has reported same-store sales have increased 3.4 percent in Canada and 3.2 percent in the United States for the first…

Commentary: Time to UNthink 'free'?

by Lori Walderich — CMO, Top That! Pizza

A marketing expert weighs in on KFC's missteps with its Oprah-endorsed grilled chicken meal coupon.