White Castle exec goes 'Undercover' in reality show

February 28, 2010

White Castle got its turn on the new reality series Undercover Boss on Sunday. Dave Rife, one of the owners of the Ingram-family-owned company, spent a week…

Florida Tomato Growers Exchange to implement social responsibility platform

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February 17, 2010

The Florida Tomato Growers Exchange has announced the implementation of a new social responsibility program that includes supplying tomatoes under a program of…

Fla. Burger King employees charged after pills found in customer food

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February 17, 2010

Two Burger King crewmembers have been arrested after two customers at a Jacksonville, Fla., store found blue hydrocodone pills in their sandwiches, according…

Subway World Headquarters adopts UltiPro HR solution

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February 15, 2010

Franchise World Headquarters LLC, the service organization for Subway's restaurant franchise system, has selected Ultimate Software's unified human capital…

McDonald's debuts smoothies at Olympic Winter Games

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February 11, 2010

McDonald's Corp. previewed its upcoming Real Fruit Smoothies Thursday as the company launched its global activities for the Vancouver 2010 Olympic Winter…

Former Dunkin' exec files $5M lawsuit claiming ruined reputation

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February 10, 2010

Popeyes franchisee thrives in inner city

Brodersen Management succeeds in market turnarounds by focusing on operations and investing in its staff.

Sonic names new CIO

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January 31, 2010

Sonic Corp. has announced that Craig Miller has joined the company as chief information officer. Miller comes to Sonic from his position as executive vice…

Garrett out as Arby's CEO

January 27, 2010

Following a year in which Arby's failed to boost lagging same-store sales, Tom Garrett, president and CEO of Arby's Restaurant Group Inc., is leaving the…

McDonald's USA's Thompson named company's No. 2

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January 11, 2010

Don Thompson, president of McDonald's USA, has been named the company's president and chief operating officer. He moves into the role vacated by Ralph Alvarez…

Honey Dew Donuts to expand franchise development with new hire

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January 6, 2010

Honey Dew Donuts has announced the recent hiring of Larry Flaherty as its director of franchise development. Flaherty joins Honey Dew with an extensive and…

Longest-serving White Castle team member retires

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December 14, 2009

White Castle is known for its employee-retention successes. But Elaine Miseta's longevity beats all company records. She is retiring after 67 years of…

Church's Chicken appoints new CEO

December 7, 2009

Six months after finalizing its purchase of the Church's Chicken chain, new parent company Friedman, Fleischer & Lowe (FFL) has replaced five-year…

Bojangles' appoints new franchise marketing manager

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December 6, 2009

Bojangles' Restaurants Inc. has hired Joeshun Hunter as franchise marketing manager. In this role, Hunter is responsible for assisting Bojangles' franchisees…

McDonald's COO Alvarez to retire for health reasons

December 1, 2009

Ralph Alvarez, McDonald's president and chief operating officer, has decided to retire from the company for health-related reasons, McDonald's CEO Jim Skinner…

Dunkin' Brands names new general counsel

November 30, 2009

Dunkin' Brands, parent company of Dunkin' Donuts and Baskin-Robbins, has announced that Rich Emmett has joined the company as senior vice president and general…

Why opportunities for QSRs go up when guests buy down

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Operators should focus on the new opportunities that abound during the current economy. Part I.

Wendy's bakers protest proposed contract

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November 24, 2009

Union workers at the Zanesville New Bakery Co. of Ohio, makers of hamburger buns for Wendy's restaurants, have launched a protest against the chain for…

McDonald's strip-search victim has $6.1 million verdict upheld

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November 22, 2009

McDonald's has lost its appeal of a $6.1 million jury award to former employee and strip-search victim Louise Ogborn, according to the Louisville, Ky.…

Webinar: Workforce Management and the Economic Recovery - Are You Ready?

Now that economic data shows the recession is ending, restaurateurs can look forward to brisker business. But with more customers comes the need for more…