Dunkin' Brands names new general counsel

November 30, 2009

Dunkin' Brands, parent company of Dunkin' Donuts and Baskin-Robbins, has announced that Rich Emmett has joined the company as senior vice president and general…

Why opportunities for QSRs go up when guests buy down

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Operators should focus on the new opportunities that abound during the current economy. Part I.

Wendy's bakers protest proposed contract

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November 24, 2009

Union workers at the Zanesville New Bakery Co. of Ohio, makers of hamburger buns for Wendy's restaurants, have launched a protest against the chain for…

McDonald's strip-search victim has $6.1 million verdict upheld

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November 22, 2009

McDonald's has lost its appeal of a $6.1 million jury award to former employee and strip-search victim Louise Ogborn, according to the Louisville, Ky.…

Webinar: Workforce Management and the Economic Recovery - Are You Ready?

Now that economic data shows the recession is ending, restaurateurs can look forward to brisker business. But with more customers comes the need for more…

HR Practices

Find, hire and retain the best employees you'll ever have.

Shopping for Data, Training to Improve

Mystery shopping is just the starting point for a workforce improvement plan that includes training and incentives.