Technology Features

The dark side of restaurant automation: data management challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service kiosks, and other automation technologies, deliver greater efficiencies to restaurants, but managing the data for managing equipment presents more…

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'How Chipotle Turned Free Burritos into Lasting Customer Relationships' focus of Oct 24 free webinar

by S.A. Whitehead — Food Editor, Net World Media Group

Basketball and burritos are a pretty unbeatable mix. But when that duo is also paired with digital engagement as Chipotle did last spring, it is even more…

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Salad Station multiplies via robot

by S.A. Whitehead — Food Editor, Net World Media Group

Replicating isn't a new concept with any discussion of robots, in or outside of the restaurant industry. But Salad Station sees its use of the a salad-making…

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McDonald's launches world's 1st voice-initiated job applications

by S.A. Whitehead — Food Editor, Net World Media Group

Can applying for a fast food job be as easy as getting a drive-thru meal? McDonald's thinks so, as it launches the first voice-initiated job application…

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Why White Castle's GMs are probably more loyal than yours

by Cherryh Cansler — Publisher, FastCasual.com

Attracting and retaining high-quality employees has never been harder than it is today with the unemployment rate at a 50-year low. White Castle, however…

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Blocking 'fake,' unsafe foods with blockchain

by Bradley Cooper — Editor, Connect Media

From fake honeybee honey to food safety issues, QSRs need an ally in their fight against potentially brand-busting threats. Enter blockchain, a supply chain's…

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Creepy vs. OK: Is there a disconnect on restaurant tech between brands, customers?

by S.A. Whitehead — Food Editor, Net World Media Group

Ever heard the term, "creepy tech"? If you lead a brand with even passing participation in restaurant tech, you probably should have, at least according to…

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Restaurant designer to QSR brands: Will you let tech build or block customer connection?

by S.A. Whitehead — Food Editor, Net World Media Group

Does your QSR's accommodation for, and use of restaurant tech impinge or improve upon your customer experience? A noted restaurant designer told a crowd at the…

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How Yelp uses customer data to help restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As more guests use social media to share their dining experiences, companies such as Yelp — which began as a restaurant review site but has expanded into a…

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AI-powered dietary tool aims to amp up restaurant margins, satisfy customers

by S.A. Whitehead — Food Editor, Net World Media Group

Diners increasingly want control over how they eat, just as restaurant owners increasingly want more control over their margins and customer experience…

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Foretelling QSRs' future: How big a role will AI, virtual or augmented reality play?

by Bradley Cooper — Editor, Connect Media

From virtual and augmented reality to artificial intelligence, more technology is definitely coming to basic QSR operation. But how much and how quickly? Those…

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Restaurant tech experts: Tech is pushing QSRs 'away from counter,' toward collaboration

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant tech experts at Omnivore, Rosnet, Givex and Kallpod tell QSR leaders what to watch when it comes to technology investment.

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Free webinar: Optimize operations by running a data-driven restaurant

by S.A. Whitehead — Food Editor, Net World Media Group

Is your brand's data doing all that it can for you? If you have a sneaky suspicion you might be missing out, check out this March 7 webinar with Focus Brands…

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Chick-fil-A uses data in new, faster, results-producing way

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Chick-fil-A is using interactive data visualization technology to make better, faster decisions in its ongoing efforts to boost both revenue and customer…

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Top tech execs say voice, near-me searches will soar in 2019

by Cherryh Cansler — Publisher, FastCasual.com

This year's top restaurant tech trends are all about meeting the customer at the time and the place of his or her choice. Restaurant brands that point their…

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Your Pie, Starbird, Blazing Onion founders spell out brands' top kitchen equipment demands

by S.A. Whitehead — Food Editor, Net World Media Group

What does today's QSR want in the equipment used in their increasingly "open" kitchen concepts? A trio of restaurant concept founders took to the stage at…

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Nov. 27 live food safety webinar: 10 things to consider when purchasing food safety traceability software

by S.A. Whitehead — Food Editor, Net World Media Group

Supply chain traceability and visibility is essential to every brand's ongoing viability. Join this Nov. 27 live webinar to learn how to take the complex tasks…

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Ballard Brands, Blue Lemon, Four Foods Group, Luna Grill, Mad Greens: The CEOs speak on the state of things

by S.A. Whitehead — Food Editor, Net World Media Group

Meeting labor needs topped the list of concerns for the leaders of five major restaurant companies at this year's Fast Casual Executive Summit in Seattle.

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Fun with food: An essential to the eatsa experience

by S.A. Whitehead — Food Editor, Net World Media Group

Automation is only part of the story at the tech-heavy eatsa chain, where brand leaders have had recent success duplicating the operational platform with other…

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