ICX Symposium: The future of customer experience is coming fast

by Christopher Hall — w, t

With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready…

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

Editors seeking info for Fast Casual State of the Industry report

October 19, 2015

FastCasual.com is now collecting responses for its annual State of the Industry report.

ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

Danny Meyer's restaurant brands eliminate tipping

October 14, 2015

Union Square Hospitality Group announced today that starting in November, it will eliminate tipping at all of its13 full-service venues, while also increasing…

QSR State of the Industry report ready for readers

by Travis Wagoner — Editor, Networld Media Group

QSRWeb.com polled hundreds of operators about their business practices to compile the data.

Report: Small business owners not concerned with competing with national brands

October 6, 2015

The top concerns for merchants are competing small businesses, changing EMV requirements as well as the overall state of the economy and how it will impact…

Ask the experts: Have digital menu boards reached critical mass?

by Christopher Hall

Digital signage is becoming increasingly common in both quick service and fast casual restaurants, so for this month's "Ask the experts" feature, we asked Jeff…

Juice It Up! announces strong Q3 sales

October 1, 2015

Juice It Up! saw a 7-percent sales increase over the same quarter the previous year.

New report: What's trending on burgers

September 28, 2015

More than 1,000 consumers were asked for their thoughts on a range of burger options, flavors, trends and ingredients for a new report.

APT: Consumer spending at restaurants up 3 consecutive months

September 16, 2015

The surge in performance, up 1.6 percent for the month of August, was driven by an industrywide increase in check size, which APT attributed to increased…

Fast food study reveals where Americans spend most money

September 14, 2015

Taco Bell came out most affordable when compared to Chipotle and Papa John's.

Economy on a healthy road as August comes to a close; good news for restaurants

August 31, 2015

Consumers were spending on big items, thanks to increases in wages and salaries. The healthy economic trend is predicted to continue.

McDonald's kiosks useless to 70 percent of customers, analyst says

August 31, 2015

McDonald's self-service kiosks are only useful to 30 percent of customers, according to a report.

McDonald's Canada: kiosks will not replace employees

August 26, 2015

McDonald's Canada has recently announced that the move to integrate self-service kiosks in the chain's restaurants will not threaten job security for employees.

CONNECT: The current state of mobile wallets and mobile ordering

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit attempted to clarify today’s mobile payments market, which is becoming an…

Last chance to weigh in on 2015 QSR State of the Industry

August 20, 2015

The editors of QSRWeb.com are compiling an annual report covering the state of the QSR industry and need your help to ensure they provide an accurate overview.

McDonald's trimming its waistline

August 17, 2015

McDonald's will close more stores than open new ones this year.

NRA: Restaurants serving opportunity for America’s youth

August 12, 2015

As summer winds down and students head back to school, the NRA is highlighting the restaurant industry’s role in providing job opportunities to millions of…

July restaurant sales up; West Coast outperforming East Coast

August 12, 2015

Applied Predictive Technologies (APT) announced that its Index of quick-service restaurant sales increased 5.3 percent nationwide in July 2015, compared to…