Why millennials make valuable franchise partners

by Cherryh Cansler — Editor, FastCasual.com

Millennials have ignited rapid change in the industry and view franchising differently than the previous generation of business owners.

Slapfish CEO urges Summit attendees to 'make your most annoying customer your best friend'

by Travis Wagoner — Editor, Networld Media Group

Slapfish founder Andrew Gruel responds to approximately 30 online reviews daily about his company — regardless of whether they are positive or negative. He…

Caging your losses: How controlling loss can offset costs of using cage-free eggs

While restaurant owners and operators can try to pass price increases to customers, recent media reports suggest that although consumers are willing to pay…

Infographic: Are you using Instagram to attract Millennials?

by Cherryh Cansler — Editor, FastCasual.com

Of Instagram's 40 million monthly users, 90 percent are Millennials.

5 Tips to turn BoH staff into customer-experience superheroes

by Cherryh Cansler — Editor, FastCasual.com

Use these tips to transform your back-of-house staff into customer-experience superheroes — cape optional.

5 things to consider before measuring customer behavior via mobile

Mobile interaction allows consumers to engage more naturally at times that are comfortable and appropriate for them and to share their experiences with others…

Infographic: March Madness fans go mad for gluten-free options

To see how gluten-free options are taking over at arenas, check out this infographic designed by Maui Wowi.

Philly Pretzel Factory expands into non-traditional locations

by Travis Wagoner — Editor, Networld Media Group

A QSR can work in a nontraditional venue. Here's one CEO who was willing to take the unknown path.

8 things no one tells you about protecting your brand's identity

Restaurant owners invest in developing a distinctive name, logo, color scheme, and marketing model but often miss eight crucial aspects of branding.

5 ways to get the most out of your supply chain

Having the time and infrastructure to focus on 100 percent of what you purchase could be the difference between a good food product and small savings to a…

Restaurants 'wearing the green' on St. Patrick's Day

by Travis Wagoner — Editor, Networld Media Group

St. Patrick's Day translates into a huge marketing opportunity for restaurant operators.

4 new ways to use beacon technology in your restaurant

You can begin deploying beacons by using them to send marketing messages, such as special deals and coupons, to customers, but do you know about these…

PDQ gets kitchen efficient

by Travis Wagoner — Editor, Networld Media Group

Whether it's a limited-service restaurant or a pizzeria, running an efficient kitchen is key to ensuring smooth operations, a fact that PDQ understood all too…

How to deal with renovations, construction

Before completing any renovations or repairs to the property yourself, it’s vital for restaurateurs to understand that landlords often reserve the right to…

Beverage trends: Are you ahead of your competition?

by Travis Wagoner — Editor, Networld Media Group

There's a larger world to explore than sodas and sweet and unsweet iced tea.

Google goes "hands free" with mobile payments

by Will Hernandez — Editor, NetWorld Media Group

The company is testing what it calls a 'Hands Free' app that enables users to make and confirm purchases without a payment card or mobile wallet.

Catering checklist: 4 must-dos before serving customers offsite

by erle dardick — CEO, MonkeyMedia Software

Before any restaurant brand jumps into catering, there are a many thoughts to consider in order to ensure success.

How managing expectations leads to better return-to-work outcomes

Healthy employees are good for business, but the path from injury to resuming work duties is not always as smooth or efficient as your ordering process.

NYC surpassing salt ruling?

by Wade Winters — V.P. Supply Chain, Consolidated Concepts

Although chain restaurants in New York City are required to put a saltshaker icon on menu items that contain more than 2,300 milligrams of sodium, a Manhattan…

Now trending: 10 ways the smoothie is evolving in 2016

by Cherryh Cansler — Editor, FastCasual.com

The smoothie has evolved — again.