Why food allergen programs are like rocket fuel for customer loyalty

by Betsy Craig — pres, menutrinfo.com

Many more brands are stepping up to the plate to tackle diners' concerns about food allergens by using everything from staff training to detailed menu item…

Restaurant leadership stress: Save yourself, save your staff

by S.A. Whitehead — Food Editor, Net World Media Group

Wellness Expert Heidi Smith drew big crowds at the recent restaurant show in Chicago, all seeking her lessons on stress reduction for restaurant leaders.

QSR payment options: Yes, customers really DO care ... a lot

Think your customers don't care much about the way they pay at your QSR? Think again. A new study shows this aspect of your operations can make a real…

KFC UK's lighter ways: The big chicken 'pivots' as QSR world watches

by S.A. Whitehead — Food Editor, Net World Media Group

KFC in U.K. and Ireland is vowing to slash one-fifth of the calories from its menu in less than seven years. A monumental move, to be sure, and one that all…

Really want to know what customers think? Make it easy for them to tell you

Rather than putting your effort into survey methods that customers likely won't notice, use new technology to increase response volume and feedback value in…

Manage your QSR's multi-channel future now or pay later

by Lisa van Kesteren — CEO, SeeLevelHX

QSR mobile strategy is still undergoing growing pains since QSRs — which traditionally had just the two channels of in-restaurant and drive-thru ordering to…

KFC in UK discovers new purpose for delivery: Vanquishing spiders

by S.A. Whitehead — Food Editor, Net World Media Group

Starting life on your own comes with all sorts of scary things, including spiders, in the case of one young British woman who actually ended up calling for KFC…

The power a social media policy plugs into your brand

by Kelly Jensen — Marketing Manager, PAR

Brands without well-researched corporate social media policies for employees are not only leaving employees in the dark, but also potentially exposing…

QSR marketing mix-ups that can really cause screw-ups

A common QSR marketer's terminology mix-up can ultimately result in some big problems ascertaining the success or lack of it of any particular promotional…

LTOs increasingly make the restaurant world go round

Limited-time offers not only drive sales, but drive customers to your brand and show you are an innovator in a market that increasingly demands constant menu…

A crippling QSR leadership problem: Fear at the top

by Bobby Shaw — President, Bobby Shaw Consulting

The best leaders are those who hire and surround themselves with team members that they know and appreciate as being as good or even better than themselves.

Uncovering top 3 growth trends in foodservice

by Stephen Dutton — Analyst, Euromonitor International

While consumer spending is growing, the way consumers spend into foodservice is changing

QSR operators: Are you getting a good deal on your financing?

Leasing and financing are critical tools for QSR brands as they open locations, expand existing ones or even refresh equipment for new menu items or better…

QSR sales-driving tricks to kick off week

by Christopher Sebes — CEO, XPIENT Solutions

Sales sagging? Check out these "inspirational" week-starting tips and tricks to pick up business in the transition between seasons.

Menu labeling law enforcement starts May 7: Last-minute checklist

by Betsy Craig — CEO and Founder, MenuTrinfo

With full FDA backing this year, menu labeling regulations will be enforced starting, Monday, May 7. These five last-minute status checks will help you ensure…

Sonic store gets smoked out by drive-thru customers

Mississippi manager refuses to serve customers smoking weed at the drive-thru.

Sign of the times? QSR signage that 'knows' what you'll order

Drive-thru and other types of restaurant digital signage is —like a lot of things today — getting smarter nearly by the second, and that could signal some new…

Top loyalty program pain points to know before you press 'Go'

by Dan Slavin — ceo, CodeBroker

As businesses look for ways to build closer relationships with customers, the use of loyalty programs can be an effective strategy. But it's important to find…

To catch a [restaurant] thief: Data can be operators' best friend

Your restaurant data might be hiding a dirty little secret if a ne'er-do-well is siphoning off your hard-earned dollars through retail fraud.

Four steps on the path to QSR digital signage success

by Daniel Waldron — Copywriter, Armagard Limited

The difference between success and so-so in digital signage often boils down to whether your brand has created a truly unique user experience with the…