Are you delighting your customers?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

The growth in our industry is just mind-boggling when you think about it. According to the NRF, you and I now spend 49 cents of every food dollar on dining…

Dining decisions are difficult

by Barry Klein — Marketing Directo, Go Roma

Having a personal conversation with your customers helps you find out why they're there and how to get them to come back.

Mom-and-pop shops targeted by cyber thieves

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

A Wall Street Journal article, Hackers Shift Attacks to Small Firms, has many more people paying attention to security issues, and for those of us in the…

Burglary prevention tips

Restaurant owners face many assaults on their businesses. The perpetual rise of commodity prices, unexplained inventory shortages, labor issues, and the…

Gluten-free isn’t trendy

by Betsy Craig — pres, menutrinfo.com

At least once a week I get asked "How long do you think this Gluten-Free fad will be around?" It is an interesting question in that many wish it would just go…

Drive productivity, compliance and revenue through automation

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

The use of too much paper cuts hiring efficiencies and weighs down your business. In fact, when reviewing the hiring practices of a publically traded…

Patents are measure of food innovation

by Darrel Suderman — President, Food Technical Consulting

I recently taught a course called Advanced Batter and Breading Technology at JBT Food Tech's technology training center in Sandusky, Ohio. Twenty years ago two…

Use of sea salt proves natural foods are taking over

by Melissa Abbott — Director, Culinary Insights, The Hartman Group, Inc

In its first fry redesign in 41 years, Wendy's recently unveiled Natural-Cut Sea Salt Fries — revamped 100 percent russet potatoes, cut with the skin on and…

Tableside POS is a game changer

by Nate DaPore — President and CEO, PeopleMatter

Higher sales, fewer servers, faster table turns, and happier, more loyal customers – Tableside Point-of-Sale offers all this and more. I foresee that it is…

Mobile website or app: Which is better for your business?

by Nash Sherchan — VP Marketing, iMediAd Hospitality

The one thing I always get asked about going mobile is whether a restaurant should build a mobile site or mobile app.

Slow economic recovery slows digital menu board deployments

by Scott Sharon — CEO, START

Many of us have been working hard on the development of digital menu boards (and digital signage) and investing capital for several years because we believe…

You can’t get mustard only here

Always make sure you're in the right place.

Are fro-yo stores today's ice cream parlors?

by Barry Klein — Marketing Directo, Go Roma

Fro-yo's comeback is attributed to more variety, a bigger demand for healthy food and a fun, social experience.

Social Media Part 1: Do I know you?

by Lori Walderich — CMO, Top That! Pizza

In my last post I talked about a recent social media conference I attended and how it gave me the chance to step away from the chatter about this cool app…

'Groundhog Day' isn't reality

by Paul Mcginnis — Vice President, Marketing, Ecolab Food Safety Specialties

'Groundhog Day' isn't reality

Kids LiveWell program will help parents and restaurants

by Betsy Craig — pres, menutrinfo.com

The National Restaurant Association (NRA) recently rolled out their Kids LiveWell program. The program is designed to be mutually beneficial to kids' health…

Is your remote access PCI compliant?

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

When the PCI standard talks about remote access, it is referring to connecting to a computer when you are on another network. A typical example would be if you…

Oatmeal goes upscale

by Melissa Abbott — Director, Culinary Insights, The Hartman Group, Inc

Consumers often say they wish they had healthier options for breakfast, yet better-for-you, not to mention better-tasting, has been hard to come by when it…

The battle between Breakfast and Snack: Part 2

by Suzy Badaracco — President, Culinary Tides Inc

Click here if you missed Part 1.

How are we short?

"What? What do you mean we are out of product? Did you check the cooler and stockroom? How could we be out? I know I ordered plenty and checked it all in. What…