'You’re not annoying; you’re marketing': Top takeaways from the Restaurant Marketing Workshop

by Cherryh Cansler — Publisher, FastCasual.com

Check out these 10 highlights of the Restaurant Marketing Workshop.

Part 2: Cool technology at the NRA Show 2026

by Mandy Wolf Detwiler — Editor, Connect Media

Editor Mandy Wolf Detwiler spent time in the tech pavilion at the NRA Show checking out the modern tech and wares the show had to offer.

Ovation, Tap leaders share tips on crafting a guest feedback strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A panel talk at the upcoming Restaurant Marketing Workshop will deliver insight on not only getting a guest feedback approach up and running but tips and…

Pizza vs. Chicken: The ultimate industry 'vibe check' at RFIS

by Cherryh Cansler — Publisher, FastCasual.com

Executives in the pizza and chicken restaurant fields will answer questions about feedback in a 'Family Feud'-style game at the Restaurant Franchising and…

The countdown is on: 10 ways RFIS will change your life

by Cherryh Cansler — Publisher, FastCasual.com

Think of this as your official invite to the industry family reunion. Matching shirts not required!

Restaurant industry experts make predictions for 2026

by Mandy Wolf Detwiler — Editor, Connect Media

Industry experts predict that the 2026 restaurant landscape will be defined by a "Me-Me-Me Economy," where brands must leverage integrated AI and data-driven…

Fast Casual Top 100 Gala celebrating 10th birthday with 5 gifts for attendees

by Cherryh Cansler — Publisher, FastCasual.com

Honors include the "Signal to Noise Award," "Emerging Fast Casual of the Year, ""Most-Loved Delivery Brand and "Fast Casual Woman of the Year." Attendees will…

Ovation releases tools to empower restaurants

April 8, 2025

Guest feedback platform Ovation has released two product enhancements designed to help restaurants gain deeper insights and drive real revenue: Long-form…

Guest retention key to restaurant profitability

April 7, 2025

Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…

Maximizing Guest Retention

Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…

Presented by Ovation Up, Inc.

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How to master the art of guest recovery

March 19, 2025

Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…

Ovation, Paytronix team for post-transaction feedback, hospitality data insights

March 17, 2025

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…

Convenience, consistency, connection: Keys to restaurant profit revealed

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant operators will learn how to improve profits through the guest experience at the Restaurant Franchising and Innovation Summit in Myrtle Beach, South…

How to reduce wait times in drive-thrus

by Mandy Wolf Detwiler — Editor, Connect Media

These six tips can reduce wait times at the drive-thru and increase speed and accuracy.

Boosting customer loyalty: 6 essential tips for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Building customer loyalty in the restaurant industry is crucial for long-term success. These six tips can help restaurants obtain and retain customers.

Ovation unveils AI-driven operational improvement tool for restaurants

September 17, 2024

Ovation, a guest experience platform for multi-unit restaurants, has launched Goals, an AI-driven operational improvement tool designed to automate change for…

How Guest Feedback Can Transform Your Restaurant: A Comprehensive Guide

Guest feedback is essential for restaurants to improve operations, boost retention, and enhance the guest experience—but traditional methods like long receipt…

Ovation secures $9M in Series A funding to enhance restaurant guest experience platform

June 20, 2024

Ovation, a provider of guest experience platforms for multi-unit restaurants, has closed its Series A funding round, securing $9 million in total investment…