Big Chicken takes top honors at Fast Casual Top 100 gala

by Cherryh Cansler — Publisher, FastCasual.com

Over 240 fast casual executives attended the gala to find out their rankings.

Curbit partners with Ovation to streamline guest experience

February 20, 2024

AI-driven order company Curbit has partnered with Ovation, a guest feedback system, to streamline brand interactions with guests, offering an elevated guest…

Experts make predictions for restaurant operations in 2024

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant brands and industry experts weigh in on trends expected for the new year.

Haven Hot Chicken wins The Perfect Pitch at the Fast Casual Executive Summit 2023

by Mandy Wolf Detwiler — Editor, Connect Media

Haven Hot Chicken won The Perfect Pitch concept competition at the Fast Casual Executive Summit in Louisville, Kentucky on Oct. 9.

Introducing FastCasual's 2023 Perfect Pitchers

by Cherryh Cansler — Publisher, FastCasual.com

Founders of Haven Hot Chicken, Mahana Fresh, Pizzawala, Pucci Brothers Fresh Italian and Sankranti Indian Kitchen will take the stage on Oct. 9 to pitch their…

Ovation launches call-to-text feature

July 12, 2023

Ovation, a real-time guest feedback platform for restaurants, has released an automated call-answering feature, Call-to-Text, allowing restaurants to…

2023 Fast Casual Perfect Pitch open for nominations

May 18, 2023

As part of its commitment to spotlighting up-and-coming fast casual brands, FastCasual is hosting its ninth annual Perfect Pitch contest Oct. 8 and is…

Dog Haus, Big Chicken execs talk convenience, consistency, connection

by Mandy Wolf Detwiler — Editor, Connect Media

In a session at the Restaurant Franchising and Innovation Summit hosted by Networld Media Group, Zach Oates, founder and CEO of Ovation, C.J. Ramirez, EVP and…

Workshopping what your guest experience is missing

by Cherryh Cansler — Publisher, FastCasual.com

Big Chicken's Sam Stanovich, Dog Haus' CJ Ramirez and Ovation CEO Zack Oates will help attendees evaluate their customer experiences and provide dozens of…

How to maintain your online reputation

by Mandy Wolf Detwiler — Editor, Connect Media

Can those dreaded one-star reviews be reversed? Experts say yes if handled correctly.

Introducing the 2022 Fast Casual Perfect Pitchers

by Cherryh Cansler — Publisher, FastCasual.com

Following a global contest, five concepts will compete in The Perfect Pitch at the annual Fast Casual Executive Summit. Here's a sneak peek of the presenters.

Thanx teams with Ovation to boost feedback capability

September 1, 2022

Loyalty and guest engagement platform Thanx is partnering with Ovation, an actionable guest feedback platform, to boost real-time customer feedback…

Ovation launches 2-question survey to 'pinpoint operational issues'

August 1, 2022

Ovation, a restaurant guest feedback platform, has created a reporting tool — Insights — to help operators understand and use the massive amount of customer…

RFIS 2021 Sponsor Preview: Ovation

Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a 2-question SMS-based survey as a digital Table Touch™ that has…