SMG
Delivering the future of Unified Experience Management®
Resources
Case Study
How Pizza Hut unified global customer feedback into one powerful CX ecosystem
Presented by Service Management Group
See how Pizza Hut partnered with SMG to bring together feedback from surveys, review sites, and third-party delivery platforms—creating a more complete view of…
Case Study
How Bojangles turned drive-thru consistency into business growth
Presented by Service Management Group
See how Bojangles improved drive-thru performance with AI, operational insights, and a focus on consistency
White Paper
Rethinking Peak Performance in the Digital Restaurant Era
Presented by Service Management Group
Traditional performance metrics such as ticket time and drive-thru speed measure efficiency but fail to capture the full guest experience. Many organizations…
Brochure
Design experiences that earn loyalty from day one
Presented by Service Management Group
Traditional experience management starts after the interaction, but with Ignite Communities, people are brought into the process much earlier.
Case Study
Nestlé: Co-creating the future of breakfast
Presented by Service Management Group
Building a global insight community for the largest food and beverage company in the world
Infographic
Refresh your XM strategy with this clear, practical checklist
Presented by Service Management Group
A simple visual guide to help strengthen your customer and employee experiences.
Infographic
Frontline first: Connecting employee and customer experience for stronger results
Presented by Service Management Group
Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.
Case Study
Pollo Campero partners with SMG to deliver unforgettable customer experiences
Presented by Service Management Group
The power of combining a tradition of service and hospitality with strategic customer experience management
