Reimagining the Customer Experience

The way consumers interact with your restaurant has changed dramatically over the years. Continuing to meet their expectations is critical to success.

Presented by SpeedLine Solutions

BellyMelly launches contactless menu ordering for post-COVID-19 recovery

June 9, 2020

BellyMelly, an online food ordering platform, has launched a contactless app-based ordering system designed to help restaurants open their dine-in operations…

ParTech adds SynergySuite to Brink POS ecosystem

June 9, 2020

ParTech Inc., a provider of POS software and integrated technical solutions to the restaurant and retail industries, has added SynergySuite to its Brink POS…

Wendy's says burger supply is fairly 'beefy' now

June 9, 2020

Wendy's said that not only is its beef supply largely back to normal, but its comp sales for May improved every week, even though they were still down 3.3…

61% of US McDonald's customers OK with limited menu

June 9, 2020

When news first broke in an article in Inc.com that some McDonald's franchisees were leaning toward pushing for the brand to retain the limited menu it…

Wendy's, Taco Bell leaders stress brands' support for black community

June 9, 2020

Wendy's said it is engaging with a newly formed company advisory group of black leaders and other individuals at the chain to "identify and prioritize the…

From eating pods to touchless everything: Where COVID-19-era QSR design is headed

by S.A. Whitehead — Food Editor, Net World Media Group

From the introduction of novel ideas like eating "pods," to the use of things like German Burger King's tongue-in-cheek social distancing crown, the places we…

Dunkin’ franchisees hiring 25,000, adding college benefits

June 8, 2020

Dunkin' restaurants will hire up to 25,000 new employees nationally and add education benefits through a university partnership, a news release said. To…

Uber Eats to offer no fee delivery for black-owned restaurants

June 8, 2020

Uber Eats last week announced a plan to promote black-owned restaurants by dropping delivery fees in the U.S. and Canada for the rest of the year.

Former Focus Brands exec named Global Franchise Group CFO

June 8, 2020

Former Focus Brands accounting executive Sam Patterson has moved into the CFO's job at Global Franchise Group, the franchisor for Hot Dog on a Stick, Great…

6 Ways to Optimize Your Online Menu & Survive the COVID Crisis

These are turbulent and scary times for restaurant operators across the board. Online orders went from 10% to 100% of your business in just a matter of days.

Checkers & Rally's enter 'Mother Cruncher' in fast food chicken sandwich fray

June 8, 2020

Dubbed the "Mother Cruncher," Checkers & Rally's is clearly placing the emphasis on crispiness in its new chicken sandwich entry into the chicken sandwich…

How to Start Loving Third-Party Delivery

The evolutions and ruckus created by third-party delivery happened in three very short, albeit dramatic Acts. So grab your popcorn and take a seat folks, this…

Presented by Qu

5 Best Practices for Marketing Your Online Order Channel

Now more than ever, we're living in a digital world. Restaurants were quite rudely reminded of that two months ago when COVID first hit and they were forced to…

3 Ways to Rebuild Your Brand & Attract Customers Post-COVID

All at once restaurant owners were forced to shut down in-store operations, adapt to all-digital ordering, and now … the mandate to deliver flawless safety…

IFBTA Webinar

IFBTA Webinar: Qu- Optimizing Your Digital Order Channels for COVID Survival

Presented by Qu

Top restaurant trends place premium on home, health, purpose, price

June 5, 2020

This year, the market researchers at Euromonitor expect per capita global consumer expenditure to decline by approximately 5% and the global economy to enter…

3 Ways to Re-Build Brand Trust & Attract Guests During COVID

Guests have increased anxiety about the food pickup & collection process today. Restaurants need to rebuild brand trust by delivering these 3 things.

Presented by Qu

Nearly a year after chicken sandwich wars, a major QSR claim to fame comes out of the coop

by S.A. Whitehead — Food Editor, Net World Media Group

Burgers and fries have always been the instant word associations with QSRs, but now, almost one year after last August's storied chicken sandwich wars, that…

Displaced restaurant workers create web series amid pandemic

June 5, 2020

In hopes of changing how people view the foodservice industry, a group of Atlanta-based restaurant workers created a web series called, "Gratuity Not Included…