News & Media
B.Good, Wahlburgers, Salata, Gloria Jean's leaders on the state of fast casual 'front'
by S.A. Whitehead — Food Editor, Net World Media Group
The fast casual restaurant "front" is inncreasingly a rough-and-tumble one on the restaurant industry field of play. But the four brand leaders on the Fast…
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Ben & Jerry's, Sierra Club unite on clean energy
October 16, 2019
Ice cream chain,Ben & Jerry's, has joined with the Sierra Club on a renewable energy push nationwide in October, through both a social media initiative and…
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5 ways training can help restaurants prevent sexual harassment
Implementing regular, interactive training that’s customized for restaurant operators can help move the conversation from awareness to action to prevention.
Presented by FastCasual.com
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When digital menu content distracts from the goal
From menu animations that flash by at the speed of light, to the laborious customer experience of printed menus, there's got to be a better way.
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Fancy Foods shows' host rebrands, widens membership
October 15, 2019
The 67-year-old Specialty Food Association — representing 3,800 member companies in the $148 billion specialty food industry — is itself rebranding. The SFA…
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What to do when franchisees go rogue
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As franchise organizations expand, they oftentimes find it makes sense to allow franchisees some freedom in how they market the brand. But knowing how much…
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Order ahead app Ritual launches in Germany, Hong Kong, Netherlands
October 14, 2019
Toronto's Ritual, an on-demand food pickup service, has expanded its international footprint by launching its mobile app in Germany, Hong Kong and the…
read nowOutstanding CX: An opportunity…and a challenge
Business executives in a 2019 study named “customer experience” as the single greatest opportunity for their organization. Learn how to make your customer…
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Panera Bread SVP: 'Mission matters, purpose matters'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The complexities of operational excellence in the omnichannel environment are challenging restaurants, and employers are challenged more than ever to unlock…
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Personalization can pay off in holiday time, claims study
October 14, 2019
Customers acquired during a previous holiday season are more than twice as likely to convert the next holiday season compared to other customers. That finding…
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Yum China puts waste in 'basket'
October 14, 2019
Yum China Holdings is China's first restaurant company to attain the International Sustainability and Carbon Certification. It has launched a system that…
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BBVA's Strickland: customers want similar experiences in desktop, mobile banking
by David Jones — Editor, Networld Media Group
Tim Tang, director, enterprise solutions at Hughes, sits down with Gil Strickland, vice president, product management at BBVA USA, to talk about customer…
Presented by FastCasual.com
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If 41% of diners eat it once weekly, does your restaurant care?
October 11, 2019
For some of us, it's like something from a horror story: Technomic's recent consumer trend report showing that desserts are disappearing from increasingly…
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POS marketing: How data helps restaurants win more repeat business
Restaurant owners and managers are always looking for ways to win more repeat customers. Whether it’s by updating their menu or hosting themed events…
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Survey: QSR customers uncertain about transaction security
October 10, 2019
With an estimated one-third of diner/restaurant interactions now reported to involve some kind of "smart" device, many consumers are worried about the overall…
read nowDunkin' names Latin America/Caribbean VP
October 10, 2019
Dunkin' and Baskin-Robbins parent company, Dunkin' Brands Group, Inc. has named Pancho Gonzalez as regional vice president, Latin America and Caribbean where…
read now[WEBINAR]: 30 Days to More Profitable Delivery
Date: Oct 8, 2019 | Time: 2PM | Duration: 1 hour | Learn strategies for decreasing your delivery costs, while increasing sales - Register Now!
Presented by SpeedLine Solutions
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Grubhub using partnerships, acquisitions to take on mobile food delivery rivals
October 9, 2019
Grubhub, which continues to trail rival DoorDash in terms of market share, has been relying on partnerships to boost its mobile food delivery business…
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The Five-Step Recipe for Serving up Delicious & Unified Food Experiences
Every restaurant chain operator knows that simply serving great food doesn’t guarantee success anymore. The biggest element impacting restaurant success today…
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'How Chipotle Turned Free Burritos into Lasting Customer Relationships' focus of Oct 24 free webinar
by S.A. Whitehead — Food Editor, Net World Media Group
Basketball and burritos are a pretty unbeatable mix. But when that duo is also paired with digital engagement as Chipotle did last spring, it is even more…
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