McDonald's veteran US CRO retires

September 25, 2018

McDonald's announced that its longtime chief restaurant officer is retiring. Doug Goare has been with the Chicago-based chain for 40 years, according to…

Dunkin' Donuts 'can' do kickier coffee that's not quite espresso

September 24, 2018

Less than two years after launching its first bottled iced coffee drinks, Dunkin' Donuts has launched the brand's first canned drink —bShot in the Dark coffee…

Training the trainers: Jersey Mike's, Chipotle, others discuss training 'trade secrets'

by Cherryh Cansler — Publisher, FastCasual.com

Executives from Chipotle, Jersey Mike's, Holler & Dash and Rise Biscuits Donuts will weigh in on how and when to upgrade training methods.

Wendy's target of Illinois class action suit around employee fingerprinting

September 24, 2018

Wendy's International has been named as the defendant in a class-action case filed in an Illinois Circuit Court, which claims that the QSR is violating the…

Swiss Chalet: Maintaining a connection with your employees leads to profits

Moe Khawaja, a Swiss Chalet owner and operator since 2001, talks with Hughes' Tim Tang about the effect of happy employees making happy consumers.

Subway's way through the storm: Solid plans making recovery easier in hurricane's wake

by S.A. Whitehead — Food Editor, Net World Media Group

Several years ago, Subway worked to develop a disaster protocol in partnership with the American Red Cross. The result of all that pre-planning proved itself…

McDonald's raises dividend 15 %

September 21, 2018

McDonald's board has approved the company's 42nd consecutive annual dividend increase, raising the quarterly dividend 15 percent from $1.01 to $1.16 per share…

California capital shows Jimboy's Tacos 65 years of love

September 21, 2018

Jimboy's Tacos will be honored this Sept. 25 as "Sacramento Jimboy's Day," by the brand's hometown Sacremento County, California. That, of course, is cause for…

Study: Restaurant brands going public can rake it in with 2-stage IPO

September 20, 2018

Restaurant leadership mulling over the process of taking brands public would do well to listen to some of the recent findings from a Florida Atlantic…

Burger King expands chicken offerings

September 20, 2018

Burger King is angling for a larger chunk of those popular QSR chicken options today by launching Crispy Chicken Tenders at restaurants nationwide. The…

Taco Bell celebrates global growth this National Taco Day

September 20, 2018

In honor of National Taco Day Oct. 4, Taco Bell is bringing back its $5 giftset along with celebrations of the U.S. "holiday" at the brand's worldwide…

The restaurant labor solution staring us in the face: Older adults

by Matt MacInnis — Founder & CEO, Inkling

Baby boomers — who some may now refer to as older adults in the 55- to 72-year-old age range — offer restaurant brands a solution to the industry's current…

Striking McDonald's workers: Public doesn't know what we go through'

September 19, 2018

McDonald's workers in 10 cities Tuesday walked out in protest of what they allege is rampant sexual harassment at the chain and poor response to the problem by…

FDA videos show restaurant workers 'real-life' consequences of foodborne illness

September 18, 2018

Restaurant leadership and frontline employees hear a lot about food safety prevention, but little is heard about the illnesses and even deaths that some diners…

Florida restaurant non-profit provides free industry course on human trafficking

September 18, 2018

Representatives from the Florida Restaurant & Lodging Association announced the launch of an online training course on human trafficking specifically…

Arby's steps into "inky" waters of tattooing customers

September 18, 2018

Shortly after Domino's dumped its Russian outlets' offer of free pizzas for those who tattooed the brand on their bodies, Arby's is giving the branded ink…

Subway deploys digital signage at 5,400 European stores

September 18, 2018

Subway has tapped Cineplex Digital Media to design, deploy, support and operate a network of digital menu boards at the brand's European locations. The DMBs…

QSR website access suits surge: Are you prepared?

California employment litigation attorney, Brian E. Cole II sees website accessability lawsuits soaring, often with QSR brands in the defendant's slot. In this…

KFC's Colonel Bear 'stuck' on new Honey Hot chicken

September 17, 2018

Today's restaurant customer is in love with heat, and KFC is hoping to capitalize on that with its new Hot Honey offering. As the name makes plain, this is…

Chipotle food safety chief to speak at Fast Casual Executive Summit

by Cherryh Cansler — Publisher, FastCasual.com

Chipotle Executive Director of Food Safety James Marsden will outline strategies that Chipotle is deploying in its food-safety transformation at this year's…