Study: Customers will pay more for better service

July 6, 2010

A majority (61 percent) of Americans report that quality customer service is more important to them in today’s economic environment, and will spend an average…

Illinois Burger King franchisee debuts Daktronics digital signage management solution

July 6, 2010

A Burger King franchisee in St. Charles, Ill., has become the first Burger King location to utilize Daktronics Inc.'s Visiconn Internet-based digital signage…

Cold Stone hopes to boost sales with eGift social media app

July 6, 2010

Cold Stone Creamery has launched a social media application that allows customers to send a Cold Stone Creamery gift to their friends and family via Facebook…

GE Capital finances Sacramento Taco Bell franchise improvements

July 6, 2010

GE Capital, Franchise Finance has announced it is providing $9 million in financing for D. G. Smith Enterprises Inc., a Taco Bell franchisee based in…

What QSRs need to know about mobile loyalty

With the growing popularity of smartphones, consumers are having fun with new loyalty solutions and games, and QSRs should pay attention.

Teamsters, Dunkin' Donuts distributor make progress in negotiations

July 5, 2010

Boston-based Teamsters Local 25 and Dunkin' Donuts' franchisee-owned distribution cooperative Northeast DCP made progress late last week on new contract…

Illinois Subway stores struggle to regain trust after salmonella outbreak

July 5, 2010

The nearly 50 Subway stores in central and northern Illinois that were part of an outbreak of a rare strain of salmonella are struggling to win customers back…

Dunkin' Donuts mixes up Coolatta offerings

July 5, 2010

First, Dunkin' Donuts asked customers to create their own donut. Now, the chain is asking for customer input on its Coolatta beverage line.

Researchers turn Tim Hortons cups into biofuel

July 5, 2010

Researchers at Canada's University of Manitoba have developed a new source for ethanol: Tim Hortons discarded coffee cups, according to CBC News. The…

Report finds U.S. McNuggets contain more calories, chemicals than in UK

July 5, 2010

The difference in ingredients in McDonald’s McNuggets by market is creating a media stir as well as an investigation in at least one country. In the United…

Jack in the Box intros Mini Funnel Cakes

July 1, 2010

Jack in the Box restaurants is bringing summer fun to its menu with the introduction of the Mini Funnel Cake, which is sprinkled with powdered sugar.

Burgerville hopes to inspire fans with YouTube channel

July 1, 2010

Burgerville has launched its own YouTube channel, Burgerville TV. Jeff Harvey, Burgerville president and CEO, is the host of the show, which uses the…

Baskin-Robbins kicks off summer, 65th birthday with LTO flavor

July 1, 2010

Baskin-Robbins is offering customers a chance to celebrate summertime fun this month — and its 65th birthday — during National Ice Cream Month. The celebration…

Opiniator: Text this customer experience survey

The CRM tool invites guests to rate the restaurant at the point of experience and provides real-time analytics for operators.

Arby’s to giveaway Junior Deluxe sandwiches July 5

July 1, 2010

To celebrate the red, white and blue, Arby's is offering its new Junior Deluxe sandwich free, with any drink purchase, on July 5.

Groupon and McClatchy Interactive form national partnership

July 1, 2010

Groupon has announced that it has signed a national agreement with The McClatchy Company to distribute exclusive content to McClatchy’s websites located in 2…

Trends in Eating Out: Hunker down, or exhale?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Nothing is more top of mind right now for those of us in the restaurant industry than the state of the economy.

I’d like the ‘green’ packaging please

by Kim Frankovich — VP of Sustainability, Solo Cup Company

I’m often asked by foodservice operators and consumers: What sustainable single-use foodservice products should I use to serve food and beverages? Which…

Carvel in Midst of Reimaging, Rebranding Programs

A Look at NexCen Brands